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A
Anonymous
January 12, 2017
Answered

Acrobat reader DC opens, works for a while and then crashes (PC)

  • January 12, 2017
  • 1 reply
  • 1468 views

Hello, On both my PCs at work and at home Acrobat reader DC started crashing with all kind of pdf files after a few minutes of work.

What's the problem?

Thank you very much!

    This topic has been closed for replies.
    Correct answer AshuMittal9644438

    I uninstalled Adobe Acrobat Reader DC and installed Adobe Reader from the

    App store. I can read .pdf's now.

    On Thu, Jan 12, 2017 at 4:56 PM, iacopoa54188709 <forums_noreply@adobe.com>


    Hi,

    We have released an update today that fixes this issue. This update will be automatically applied to all existing installations of Acrobat and Reader DC. You can also open Acrobat or Reader DC and visit Help > Check for updates to make sure you are on the latest patch.

    Details about the release: Acrobat Help | Release notes | Acrobat DC, Acrobat Reader DC | Update 

    Please let us know how it goes.

    Thanks,

    -ashu

    PS: Please mark the post as answered if this resolves your issue.

    1 reply

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    January 12, 2017

    Hi iacopoa54188709,

    Could you please let me know the version of Reader installed on the computers?

    Which Operating System you have on the machine?

    Do you see any error message when Reader crashes?

    A
    Anonymous
    January 12, 2017

    I don't know... DC.ink? could it be?

    I have windows 10 on my PC and at work... I don't know...

    Something seems to be opened (like a message) but then it's hidden and I can't see the message. But that locks Adobe reader and I can't keep working

    A
    Anonymous
    January 12, 2017

    Did it, it's even worst than before... and the point is that this is happening in 2 very different PCs... what's the matter with the programm?it always perfectly worked for me....

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