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Acrobat Reader DC - pages blur together when scrolling

New Here ,
Sep 27, 2017 Sep 27, 2017

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Anyone ever encounter an issue with blurring pages while scrolling in Adobe Acrobat Reader DC? When I scroll through ANY of my PDF files, regardless of size, the pages blur together. Once I click my mouse on the page, the page shows up correctly, but once I scroll again, the page image blurs together again. It makes it difficult to read and to interact with pages.

Here's a screenshot of what happens when I scroll:

adobe scroll issue.png

I've tried changing the antialiasing settings as per the instructions on another forum, which worked for a few hours or so but the issue resurfaced the next day when I re-opened the Reader.

Any advice would be great. Thanks.

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Adobe Employee ,
Oct 26, 2017 Oct 26, 2017

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Hi Seeveeargh,

Sorry for the delay in response.

I understand you have tried to make changes in the preferences that I would have recommended also. Since that didn't help in this situation would you check if you could update your display drivers?

Try restarting your machine once the drivers are updated and try again. Let us know if that helps any.

-Tariq Dar

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New Here ,
Jan 15, 2018 Jan 15, 2018

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I have the same problem and need a solution - any ideas?

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Adobe Employee ,
Feb 08, 2018 Feb 08, 2018

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Hi Kevinf,

Sorry for the delay in response.

Have you tried the suggestion provided above? Help us with the version of Acrobat/Reader installed on your machine, to check version launch Acrobat/Reader>Help>About Adobe Acrobat/Reader.

Let us know if that helps.

-Tariq Dar

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New Here ,
May 05, 2019 May 05, 2019

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微信截图_20190506102345.png微信截图_20190506102345.png@Tariq Dar

I have the same problem

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Adobe Employee ,
May 06, 2019 May 06, 2019

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Hello Rocketor,

I am sorry for the trouble, please install the latest patch available for Acrobat Pro DC 19.010.20100 Optional update, April 16, 2019 (Windows Only).

Check for the updates from the help menu of Acrobat>select Check for updates. Reboot the machine after updating Acrobat.

Check for any pending updates of Windows as well as for the Graphic drivers, install all the mandatory and optional updates of the Operating system along with the Graphics driver, reboot the machine and check.

Let us know if you experience any issue.

Thanks,

Anand Sri.

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