Acrobat Reader DC Problem Attaching PDF to Mac OS 10.14.2 Email

Report · Dec 18, 2018

Since I downloaded Acrobat Reader DC I am unable to attach PDF's to my emails sent from my Mac OS 10.14.2 emails as it shuts down my email system each and every time. I have made my gmail email address as the primary email in the Acrobat Reader DC but it continues to shut down my email when I try to attach PDF files. Also when I use the Share system of sending emails through the Acrobat cloud the receivers cannot print the PDF's they receive from me. Please someone help me as I am totally unable to contact anyone in the Adobe Acrobat Reader DC Support as they are totally unreachable. Do I need to uninstall Acrobat Reader DC and start using a different PDF Program like Mac Master? I am at the end of my rope with this cloud stuff!

Report · Dec 18, 2018

Hello Michaelm,

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and check for any pending updates of Adobe Reader from help menu>check for updates. Reboot the machine after updating Adobe Reader.

You may also refer and try the suggestion from the following help article Attach to email option is not working | Acrobat DC, Acrobat Reader DC

What is the current version of Adobe Reader installed on your machine? To identify, refer to Identify the product and its version for Acrobat and Reader DC

Is Adobe Reader crashes while trying to attach a PDF file as email? Is it possible to post a screenshot of the error you get? To post a screenshot, please refer to the steps mentioned in the article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

For the second issue you mentioned that when you share a PDF file, receivers are not able to print the PDF files. Is it happening with all the PDF files or is it specific to one PDF file?

Ask the receivers to download the PDF file and open it with Acrobat or freeware Adobe Reader and then try printing them.

Ask them to install the latest patch available of Acrobat/Reader on their machine.

You can also share the following help article with your users for troubleshooting printing issue Troubleshoot PDF printing in Acrobat and Reader

We're here to help, just need more info.

Thanks,

Anand Sri.

Report · Dec 18, 2018

Anand Sri:

See my responses in red below.

Report · Dec 19, 2018

Did you see my responses to each of your suggestions? I did them all and I still have the problem!

Report · Dec 20, 2018

Hi Michaelm,

I am sorry for the delayed response, I have not received any response or attachment. There isn't any response in red, please see the screesnhot:

Are you trying to attach any screenshot? If yes, please follow the instructions in the following article to attach a screenshot https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot

Thanks,

Anand Sri.

Report · Dec 20, 2018

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and check for any pending updates of Adobe Reader from help menu>check for updates. Reboot the machine after updating Adobe Reader.
Done and Adobe Acrobat Reader is already up to date.
You may also refer and try the suggestion from the following help article Attach to email option is not working | Acrobat DC, Acrobat Reader DC
Went to this post and mine is not Outlook - it is Mac OS version 10.14.2 Email program. I have not antivirus or security software on this Mac.
What is the current version of Adobe Reader installed on your machine? To identify, refer to Identify the product and its version for Acrobat and Reader DC
Adobe Acrobat Reader DC Version 2019.010.20064
Is Adobe Reader crashes while trying to attach a PDF file as email? Is it possible to post a screenshot of the error you get? To post a screenshot, please refer to the steps mentioned in the article https://forums.adobe.com/docs/DOC-7043#jive_content_id_How_do_I_attach_a_screenshot
See following screenshot
For the second issue you mentioned that when you share a PDF file, receivers are not able to print the PDF files. Is it happening with all the PDF files or is it specific to one PDF file?
It is one PDF file that I received after downloading the Acrobat Reader DC software.

Report · Dec 20, 2018

Hello Michaelm,

Thank you for sharing the detailed information along with the screenshots. I tried replicating the issue at my end, but I am not able to reproduce it and I am able to send an email as an attachment.

Is Adobe Reader is crashing while launching the application and viewing a PDF file as well?

Or it's just crashing while sending the PDF file as email attachment?

Check for any pending updates of Mac OS as well as the Mail application and install them.

If the issue persists, reset Adobe Reader preferneces and reboot the machine. To reset the preferences, refer to the steps in the help article How to reset Acrobat Preference settings to default.

For the other issue, is it possible to share the PDF file with us so that we can test it at our end? Share the PDF file in direct/private message only

let us know how it goes and share your observation.

Thanks,

Anand Sri.

Report · Dec 22, 2018

Yes the Adobe Reader crashes when I try to open the PDF file in question and it also crashes my email system when I try to attach it to an email. I have checked for updates on my Mac and I am all up to date. I do not know how to attach a PDF file to a message when I open your profile.