Hello,
We're having problems on a Windows server 2012 R2 server. We're running three identical Windows 2012 R2 servers with remote desktop services enabled and which are up to date. The Acrobat reader dc version we're running is: 15.20.20039.20316. The problem started on November 22nd 2016.
The problem is as follows: whenever an user opens a random PDF file it crashes immediately. Some users can open a PDF file for a few seconds and than it crashes. These are the errors we get in the eventlog:
Problem signature:
Problem Event Name: BEX
Application Name: AcroRd32.exe
Application Version: 15.7.20033.2203
Application Timestamp: 5507d7da
Fault Module Name: StackHash_31fb
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_50_FROM_ntdll+0x0003C7EC
Exception Code: c0000005
Exception Data: 00000008
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 2057
Additional Information 1: 31fb
Additional Information 2: 31fb01c7a3f26a62871d101c0c1e5bac
Additional Information 3: 96e2
Additional Information 4: 96e25d2a31832155157eaf0859146339
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
----------------------------------------------------------------------------------------------------------------------------------------------------------------
Problem signature:
Problem Event Name: APPCRASH
Application Name: AcroRd32.exe
Application Version: 15.7.20033.2203
Application Timestamp: 5507d7da
Fault Module Name: StackHash_aff4
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c000041d
Exception Offset: PCH_D0_FROM_WCapture+0x0001581C
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 2057
Additional Information 1: aff4
Additional Information 2: aff4ce73b2716bf2b54f222a1345f8d9
Additional Information 3: 689e
Additional Information 4: 689ec43cf66bfd2aaba5f807e2cf85c1
Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=280262
--------------------------------------------------------------------------------------------------------------------------------------------------------------------
The things we've done so far are uninstalling Acrobat reader dc and installing it again by using the Adobe Customization Wizard and we've removed all plugins from: C:\Program Files (x86)\Adobe\Acrobat Reader DC\Reader\plug_ins to check if the would go away but, I did not help.
I have read that similar problem occurred because of a windows update. I could debug the crash and send the error. Just as in https://forums.adobe.com/message/4240674.
I hope you could help me with this problem. We're running out of ideas.
Yours Truly,
Stevie
AdChoices