Acrobat Reader DC "Send as attachment" not opening Outlook

[tomb46361690]

Hello,

We are running Acrobat Reader DC version 2019.010.20069 and Microsoft Outlook for Office 365 MSO (16.0.11126.20234).

Outlook is the default mail application on Windows 10. Reader recognizes this as the "Default email application" says (Microsoft Outlook) after it.

When trying to use the send as attachment option and have the default email application (Microsoft Outlook) checked, after hitting the "Continue" button, nothing happens. The mouse cursor flickers for a second, as if it is trying to open Outlook but nothing happens.

Both programs are up to date as of today 1/16/2019. We have tried to reinstall both programs without any success.

Any help would be greatly appreciated! Thanks.

[Adorobat]

Hi tomb,

As per the issue description mentioned above, you are facing issue when trying to send pdf as attachment in reader, is that correct?

Try the troubleshooting steps given in the following help document:

Attach to email option is not working | Acrobat DC, Acrobat Reader DC

If that doesn't work, try the steps given in the following forum thread under correct answer:

email button doesn't work 

You may also refer to the following forum thread discussing the similar issue:

Send file no longer working

Let us know if you need any help.

Shivam

[tomb46361690]

Thank you for the response!

Yes, the issue is Reader is not opening Outlook when the send pdf as attachment option is selected.

I have tried the three options supplied but none of them seemed to do the trick. Still not working.

Anything else to try?

[Adorobat · Accepted solution]

Hi,

Please try following troubleshooting steps:

1-Run Cleaner tool on your machine which you can download from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs Labs

2- Reboot the machine.

3- Download and install Reader DC from here: Adobe Acrobat Reader DC Install for all versions

4- Reboot the machine and try sending file again.

If issue still persists, try replicating the issue in a new user account by right- clicking the Start  button, then select Settings  > Accounts  > Other people > Add someone else to this PC.  (Win 10) Login into that account, launch reader from there and check.

Let us know if you need any help.

Shivam