gongtaow17532299

Known Participant

Answered

Acrobat Reader DC updated from earlier version

Forum|Forum|8 years ago
April 18, 2017
2 replies
1235 views

seems cannot start at all, and it keeps reporting this error message

No matter if I delete all older version and re-download the free version, or re-install the older version and re-update into Reader DC. Never work again!

Why is it happening? Really need some help here! Many thanks.

This topic has been closed for replies.

Correct answer Sunil_Soni

Please follow: error 0xc0000022

Let me know if issue still persist,

-Thanks

Sunil Soni

Sunil_SoniCorrect answer

Adobe Employee

Please follow: error 0xc0000022

Let me know if issue still persist,

-Thanks

Sunil Soni

gongtaow17532299Author

Known Participant

Na and yes, with a tortuous path finally it works somehow.

I un-installed completely and re-installed the VC++ Redistributable 2013, then re-launch Reader DC, but the problem persist after maybe several second.

Then I tried the repair option, and all of sudden the Reader DC works...

Why is that? Not a clue.

Community Expert

Community Expert

Try using this tool: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

gongtaow17532299Author

Known Participant

Cleaner used, laptop restarted, Reader DC re-downloaded and re-installed...

Problem still happens

Community Expert

Community Expert

What does that error message say? Does it happen when you open Reader, or when you open a file using Reader?

Also, what's your OS version?