Skip to main content
Known Participant
May 31, 2023
Answered

Acrobat Reader DC will not open on Windows 7 PC

  • May 31, 2023
  • 1 reply
  • 4329 views

I have version 23.001.20174 installed.  I have repaired the app & uninstalled & installed again.  I get same messages as shown in the 2-attachments.  I had all Avast Shieds disabled & then tried to open & get same 2-messages.  What can I try?

This topic has been closed for replies.
Correct answer AkanchhaS8194121

Hi @hgw53t 

 

Sorry to hear about the trouble caused, and thanks for sharing the screenshot. 

As per the Acrobat Reader system requirement, the minimum requirement is to have Windows-7 with SP1 https://helpx.adobe.com/reader/system-requirements.html 

There could be some compatibility issues with the latest version of Acrobat Reader with Win-7 as it hasn't been tested on the older OS.

You may once 

  • Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

  • Try creating a new Hidden Admin and launch Reader in that. 

 

Thanks,

Akanchha 

1 reply

AkanchhaS8194121
AkanchhaS8194121Correct answer
Legend
May 31, 2023

Hi @hgw53t 

 

Sorry to hear about the trouble caused, and thanks for sharing the screenshot. 

As per the Acrobat Reader system requirement, the minimum requirement is to have Windows-7 with SP1 https://helpx.adobe.com/reader/system-requirements.html 

There could be some compatibility issues with the latest version of Acrobat Reader with Win-7 as it hasn't been tested on the older OS.

You may once 

  • Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

  • Try creating a new Hidden Admin and launch Reader in that. 

 

Thanks,

Akanchha 

hgw53tAuthor
Known Participant
June 1, 2023

Seems to work fine now.

AkanchhaS8194121
Legend
June 2, 2023

That sound's great. Let us know if there's any further assistance is required.

 

~Akanchha