Acrobat Reader DC will not open on Windows 7 PC

[hgw53t]

I have version 23.001.20174 installed.  I have repaired the app & uninstalled & installed again.  I get same messages as shown in the 2-attachments.  I had all Avast Shieds disabled & then tried to open & get same 2-messages.  What can I try?

[AkanchhaS · Accepted solution]

Hi @hgw53t 

Sorry to hear about the trouble caused, and thanks for sharing the screenshot. 

As per the Acrobat Reader system requirement, the minimum requirement is to have Windows-7 with SP1 https://helpx.adobe.com/reader/system-requirements.html 

There could be some compatibility issues with the latest version of Acrobat Reader with Win-7 as it hasn't been tested on the older OS.

You may once 

• Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

• Try creating a new Hidden Admin and launch Reader in that. 

Thanks,

Akanchha 

[hgw53t]

Seems to work fine now.

[AkanchhaS]

That sound's great. Let us know if there's any further assistance is required.

~Akanchha