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Acrobat Reader DC will not open on Windows 7 PC

Explorer ,
May 31, 2023 May 31, 2023

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I have version 23.001.20174 installed.  I have repaired the app & uninstalled & installed again.  I get same messages as shown in the 2-attachments.  I had all Avast Shieds disabled & then tried to open & get same 2-messages.  What can I try?

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Crash or freeze

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correct answers 1 Correct answer

Adobe Employee , May 31, 2023 May 31, 2023

Hi @hgw53t 

 

Sorry to hear about the trouble caused, and thanks for sharing the screenshot. 

As per the Acrobat Reader system requirement, the minimum requirement is to have Windows-7 with SP1 https://helpx.adobe.com/reader/system-requirements.html 

There could be some compatibility issues with the latest version of Acrobat Reader with Win-7 as it hasn't been tested on the older OS.

You may once 

  • Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

...

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @hgw53t 

 

Sorry to hear about the trouble caused, and thanks for sharing the screenshot. 

As per the Acrobat Reader system requirement, the minimum requirement is to have Windows-7 with SP1 https://helpx.adobe.com/reader/system-requirements.html 

There could be some compatibility issues with the latest version of Acrobat Reader with Win-7 as it hasn't been tested on the older OS.

You may once 

  • Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html 

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

  • Try creating a new Hidden Admin and launch Reader in that. 

 

Thanks,

Akanchha 

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Explorer ,
Jun 01, 2023 Jun 01, 2023

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Seems to work fine now.

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Adobe Employee ,
Jun 02, 2023 Jun 02, 2023

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That sound's great. Let us know if there's any further assistance is required.

 

~Akanchha 

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