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A
albertalligator
Participant
August 8, 2016
Answered

Acrobat Reader DC will not save files

  • August 8, 2016
  • 2 replies
  • 25430 views

WIndows 7 running on a virtual box VM on Ubuntu 16.04

Adobe Acrobat Reader DC 15.017.20053.63404 downloaded today, 2016 Aug 7

I spent several hours today filling in the FBAR report. When I push the save button, or control+s or alt+FS or alt+FA, I get a blank window with "Save As" in the upper left corner, and a close button at the upper right. Repeated tries yield nothing. The report must be saved in order to be filed.

Ideas for saving the file?

This topic has been closed for replies.
Correct answer Meenakshi_Negi

Hi paulo65358095

If you are still experiencing the same issue, please got to Edit menu> Preferences> General and unmark the box for "Show online storage when saving files" .

Click OK to save settings and relaunch the application.

Make sure that the application is updated to the latest patch released.

Let us know if it helps.

Regards,

Meenakshi

2 replies

T
TCHA711
Participant
May 4, 2017

Thanks!  That worked great.

Sarojini_Nagar
Sarojini_Nagar
Participating Frequently
August 8, 2016

Hi albertalligator ,

Please try the following steps:

1. Launch Acrobat Reader DC.

2. Navigate to Edit>Preferences>Security(Enhanced)>and select OFF option for Protected view and also uncheck the option " Enable protected view at startup".

3. Click OK

Let us know if this helps .

Regards

Sarojini

    A
    albertalligatorAuthor
    Participant
    August 8, 2016

    My first desire is to save the file; I don't want to redo the form. This has been unsuccessful so far, and may be impossible. Document properties/advanced shows protected mode is on.

    I selected OFF for startup, and reconsidered when the protected mode buttons turned gray. The protected view button was OFF; I changed to "all files" and back to OFF, to reset existing switches. Then I again turned the startup off.

    No help, still can't save the file. Probably it would work if I reopened the file, but I would lose my work.

    The help shows an option message on loading the file. Can I reset this option somehow?

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