Acrobat Reader DC won't save preferences

For anyone for whom none of these worked: I just started literally clicking and unclicking each setting until it worked. Under Preferences>Documents I UNclicked "Allow documents to hide the menu bar, toolbars and window controls". Apparently that also means they can FORCE SHOW these things if that's how the document is set up by the creator (which is the default setting considering that side tool bar is basically an advertisement for all the peripheral pay-to-play services, they would want it to appear every time Acrobat opens!). Now my toolbars stay where they are supposed to be and all of my other personal preferences are working and I didn't have to do ANY of the steps mentioned. Hope this helps!

Hi ,

Could you please Check the compatibility Mode settings for Adobe Acrobat Reader DC.

You can try to Turn off the compatibility mode settings and then try your workflow ?

Here is how you can check those settings

1)     Right click on Acrobat Reader DC icon from the desktop and select “Properties”

2)     Click on “Compatibility” tab and Turn off the Compatibility mode settings(by unSelecting the checkbox for Compatibility mode)

3)      Relaunch  Acrobat Reader DC and see if your Preferences are getting retained now.

You can also send me a snapshot of your compatibility Tab for Acrobat Reader DC at ajain@adobe.com

Let me know if that fixes your concerns ?

-Ayush

Acrobat Team

Which specific preferences would you be referring to? Edit>Preferences, File opening preferences...etc.