Acrobat Reader error: The memory could not be read.

[puttipong_9154]

Hi,

Everytime I try to open a PDF file.
I will face the error like in the picture below.

Yes, we can solve this issue by set up the compatibility mode.
Anyway, do you guy have any other idea how to fix this?

P.S. As I first check this issue will happend with Adobe Acrobat Version 25.001.20531 but If I downgrade my adobe acrobat Reader it will automatic upgrade to this version.

[Amal.]

Hi there 

Hope you are doing well and thanks for reaching out.

This issue has already been reported to our engineering team, and they are actively working on it. The fix will be available in future updates.

Thanks for your understanding.

[puttipong_9154]

Hi Amal,

Thank you so much for your commend.
By the way, how can I know when this problem was solve?
I mean how can I check, it's already fix or still?

[Amal.]

Hi there, Our engineering team is still working on it. We will keep you posted as soon as the issue will be fixed. 

Thanks for yout time and patience so far.

[puttipong_9154]

Hi Amal,

Just Sharing.
In the same time I talk with the Microsoft and here is the answer from them after remote to investigate this issue. It look like they though this issue is come from Adobe Acrobat Reader too.