• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
0

Acrobat Reader Freezing for One User when Opening Specific PDF

New Here ,
Oct 16, 2024 Oct 16, 2024

Copy link to clipboard

Copied

As the title says, Acrobat reader is freezing. 

Conditions: 

- It happens to one user, with one specific PDF. 
- It happens across this user's devices, and so seems account bound.

Attemps to Remediate:

- Restarted PC.

- Updated Windows.

- Updated all drivers and firmware on device.
- Repaired installation.

- Uninstalled and reinstalled.

- Deleted user from admin console and readded user.

- Shortened filepath length.

- Ran Creative Cloud Cleaner.

 

All attempts at remediating the issue have failed thus far. What am I missing? Have I just angered the Machine Spirit?

TOPICS
Crash or freeze , View PDF , Windows

Views

41

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
no replies

Have something to add?

Join the conversation