ACROBAT READER - HELP NEEDED

Forum|Forum|1 year ago
June 10, 2024
5 replies
808 views

Hi All,

I am looking for help, I have been forwarded some documents which are in .pdf file. I have tried opening them as usual, but find that they no longer open. I am presented with the option to purchase the full Acrobat Suite on a monthly basis. I seldom use Acrobat Reader as it is only when sent documents that require my attention and I cannot justify the monthly fee on the basis that I might only need to open a .pdf document about 5 or 6 times a year. Any help / guidance would be greatly appreciated

General troubleshooting

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JR Boulay

Community Expert

[MOVED TO THE ACROBAT READER DISCUSSIONS]

Acrobate du PDF, InDesigner et Photoshopographe

S

SCOOBY1298Author

Participating Frequently

Hi,

I have had this sent to me and have copied it to here in the hope that it
just might help you.

I am using an Apple iMac and I know that you are on Windows so it may not
work for you
but it is worth a try.

It has worked for me

Scooby1298

[image: Adobe Community] Adobe Community

try67 <> just posted in a
community you follow.

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Jun 10, 2024 02:01 AM in Acrobat Discussions
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Re: ACROBAT READER - HELP NEEDED
<>

Uninstall it, then run this tool:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Then install Reader from this link: https://get.adobe.com/reader/

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Abambo

Community Expert

What is your OS and version? What is your Acrobat and version? Do you have other subscription based programs frommAdobe, or did you have them?

ABAMBO | Hard- and Software Engineer | Photographer

S

sophie37947217w3ne

Participating Frequently

I can't even tell you the version of Acrobat reader I am using, because there is nothing I can do but close it when it opens, because of the window poping out asking me to get the license (this is in french, but I get it's understandable).

I am on windows 10 22H2.

I did get the free trial like 2 years ago.
I open Adob everyday just to open print (doesn't worth 25€ monthly to me).

try67

Community Expert

Are you able to open Reader on its own? Did you use to have Acrobat before (even as a trial version)?

S

SCOOBY1298Author

Participating Frequently

Hi,

I am no longer able to open Acrobat Reader, I have always had Acrobat
Reader installed on all my computers previously, and up until recently it
was working fine on my current iMac
hope that helps