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ACROBAT READER - HELP NEEDED

New Here ,
Jun 10, 2024 Jun 10, 2024

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Hi All,

 

I am looking for help, I have been forwarded some documents which are in .pdf file.  I have tried opening them as usual, but find that they no longer open.  I am presented with the option to purchase the full Acrobat Suite on a monthly basis.  I seldom use Acrobat Reader as it is only when sent documents that require my attention and I cannot justify the monthly fee on the basis that I might only need to open a .pdf document about 5 or 6 times a year.  Any help / guidance would be greatly appreciated 

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General troubleshooting

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Community Beginner ,
Jun 10, 2024 Jun 10, 2024

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Hi,

Same problem here : when I open a file, it just says to buy the license or close Adobe. 
This is really annoying.

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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Are you able to open Reader on its own? Did you use to have Acrobat before (even as a trial version)?

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Community Beginner ,
Jun 10, 2024 Jun 10, 2024

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For me :
Even when I open, it just asks me to get the license/free trial/or close.
When I close the little window, it just closes Reader.

sophie37947217w3ne_0-1718018192549.png
I did get free trial 2 years ago or so.

 

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New Here ,
Jun 10, 2024 Jun 10, 2024

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Hi,

I am no longer able to open Acrobat Reader, I have always had Acrobat
Reader installed on all my computers previously, and up until recently it
was working fine on my current iMac
hope that helps

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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Uninstall it, then run this tool: https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Then install Reader from this link: https://get.adobe.com/reader/

 

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New Here ,
Jun 10, 2024 Jun 10, 2024

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Tremendous, thanks for all the help. Acrobat is now loaded and I can read
the
legal documents that I have been sent to me.

Thank you very much for all your assistance
I hope it works for the other parties that are having the same issue as me

Regards
Scooby1298

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Community Beginner ,
Jun 11, 2024 Jun 11, 2024

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Seems to have worked for me too.
Thank you !

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New Here ,
Jun 12, 2024 Jun 12, 2024

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Execllent news

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Community Expert ,
Jun 10, 2024 Jun 10, 2024

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What is your OS and version? What is your Acrobat and version? Do you have other subscription based programs frommAdobe, or did you have them?

ABAMBO | Hard- and Software Engineer | Photographer

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Community Beginner ,
Jun 10, 2024 Jun 10, 2024

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I can't even tell you the version of Acrobat reader I am using, because there is nothing I can do but close it when it opens, because of the window poping out asking me to get the license (this is in french, but I get it's understandable).

sophie37947217w3ne_0-1718018015699.png

I am on windows 10 22H2.

I did get the free trial like 2 years ago.
I open Adob everyday just to open print (doesn't worth 25€ monthly to me).

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New Here ,
Jun 10, 2024 Jun 10, 2024

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Hi,

I am using the latest version of Mac OS Sonoma

I am unable to open Adobe Acrobat so have no idea what version this might
be.
I have a subscription payment for the Adobe Photoshop software and its
component elements

Scooby1298

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New Here ,
Jun 10, 2024 Jun 10, 2024

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Hi,

I have had this sent to me and have copied it to here in the hope that it
just might help you.

I am using an Apple iMac and I know that you are on Windows so it may not
work for you
but it is worth a try.

It has worked for me

Scooby1298

[image: Adobe Community] Adobe Community


try67 <> just posted in a
community you follow.

------------------------------

Jun 10, 2024 02:01 AM in Acrobat Discussions
<>
Re: ACROBAT READER - HELP NEEDED
<>


Uninstall it, then run this tool:
https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Then install Reader from this link: https://get.adobe.com/reader/




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Community Expert ,
Jun 12, 2024 Jun 12, 2024

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LATEST

[MOVED TO THE ACROBAT READER DISCUSSIONS]

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