Acrobat Reader installation problems

[thomask61947172]

I have completed steps 1 & 2 and after verifying email address next page on my computer is frozen.  I cannot click on any link that will work all I get are dings from the computer.  If I go back to first installation page it just says 2 of 3 completed.  What do I do?

[Claudio González · Accepted solution]

See Re: The installation program of Adobe Acrobat Reader DC installs and uninstalls at the end

[James358798501hdd]

I Need Acrobat reader for Windows XP.  the present version is only for Windows 11, 12

[AnandSri · Accepted solution]

Hello James!

I hope you are doing well, and thanks for reaching out.

Adobe no longer supports Windows XP, and the latest versions of Acrobat Reader are not compatible with that operating system. See this article for more details: https://adobe.ly/4mh1dBy

If you still wish to install the older version, you may try to download it from here: https://adobe.ly/4jLtVbS

Select the available operating system. 

Important Notes:

• Security Risk: Since older versions of Reader are outdated and unsupported, it may expose your system to security vulnerabilities.

• No Updates or Support: Adobe has officially ended support for older versions of Reader, meaning no bug fixes or security patches.

• Limited Features: It may not render newer PDFs correctly or support features like cloud storage, modern encryption, etc.

For security and functionality, it’s highly recommended to consider upgrading to a newer version of the Adobe app and the operating system if possible.

I hope this information helps.

Thanks,

Anand Sri.

[James358798501hdd]

Thanks, I downloaded it and will try it.  JC

[AnandSri]

Sure, let us know how it goes.

Thanks,

Anand Sri,

[brian No body]

Hi James i followed the link that you put up for installing adobe reader but it says it's a 7 day free trial is that correct ?

[James358798501hdd]

I didn't know it was a 7 day free trial. That was not ;prominently
displayed.

I guess I am confused. I thought Acrobat Reader was free. I haven't
checked lately, but I was under the impression I installed it free on my
Windows 7 computer and on my Windows 10 computer. JC
[Personal info removed by Adobe Employee and moderator: please don't share any personal info on the public platform]

[AnandSri]

Hello @James358798501hdd!

I hope you are doing well, and thanks for reaching out.

Adobe Acrobat Reader is free and continues to be available at no cost for viewing, printing, and annotating PDFs. However, it sounds like you may have inadvertently started a 7-day free trial of Adobe Acrobat Pro, which includes advanced features like PDF editing, converting to other formats, combining files, etc. This trial is optional but can sometimes be activated during the installation process, especially if you clicked "Start Free Trial" by mistake.

You can remove the current installed application using the Acrobat Cleaner tool, restart the machine, and download the free Acrobat Reader desktop app from here.

Let us know if you experience any issues.

Thanks,

Anand Sri.