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Gmac1317
Gmac1317
Participant
December 8, 2016
Question

Acrobat Reader is in unprotected mode

  • December 8, 2016
  • 2 replies
  • 1412 views

How can I switch Acrobat Reader DC back to the protected mode. Before it was in the un protected mode, Acrobat would freeze and I'd have to back out. Any ideas?

    This topic has been closed for replies.

    2 replies

    Gmac1317
    Gmac1317Author
    Participant
    December 14, 2016

    Windows 8. I did the the Enable Protected Mode steps but nothing was resolved.

    Adorobat
    Adorobat
    Participating Frequently
    December 15, 2016

    Hi Gmac1317,

    Try to follow below mention steps and see if that resolves the issue.

    1- Launch Reader as an administrator, locate Reader's shortcut on the desktop>right click>select Run as administrator.

    2- If that doesn't work, repair Reader, launch Reader>click Help menu>select Repair Installation.

    3- If step 2 doesn't work, download and run Cleaner tool from here: Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs  ,

    restart the computer, then download and install Reader DC from here: Adobe - Adobe Acrobat Reader DC Distribution

    Thank You,

    Shivam

    Adorobat
    Adorobat
    Participating Frequently
    December 17, 2016

    It doesn't freeze during the loading of Adobe Acrobat Pro DC but after a few minutes of scrolling through documents in a pdf file. This all begin after an update to the program mentioned above. It says my computer doesn't have the correct system configurations.


    Hi Gmac1317,

    Try to follow the steps given in the following link:

    Troubleshoot errors, freezes | Adobe Reader | Windows

    Could you please confirm the product installed on your computer- Acrobat Reader DC / Adobe Acrobat DC?

    What is the current version of the product. For ex, for Acrobat Pro DC, launch Acrobat>click Help>then select About Adobe Acrobat Pro DC.

    Adorobat
    Adorobat
    Participating Frequently
    December 11, 2016

    Hi gmac1317,

    Please follow below mention steps to enable protected mode:

    Launch Reader>click Edit>Preferences>select Security(Enhanced)>check the box next to Enable Protected Mode at startup>OK

    Restart Reader.

    You might try checking update for Reader and see if that resolves the issue.

    Launch Reader>click Help menu>select Check for Updates.

    Could you please let me know if Reader freezes when you launch it or when you open any pdf file in it?

    Which Operating System is installed on the machine-Mac/Windows?

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