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Acrobat Reader 'poster' option greyed out

New Here ,
Feb 06, 2021 Feb 06, 2021

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Hey all, 

I'm trying to print a sewing pattern from acrobat reader, which has to be printed as tiles using the poster page sizing option. But when I go to print, the 'poster' button is greyed out and I can't click on it. I've got the latest version and everything and the file is specifically meant to be printed this way. Any advice?

Thanks!

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correct answers 1 Correct answer

New Here , Mar 30, 2021 Mar 30, 2021

In the print "Advanced  Print Setup" dialogue box, make sure that "print as image" is not checked.

 

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Adobe Employee ,
Feb 08, 2021 Feb 08, 2021

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Hi Patricia,

 

Hope you are doing well and sorry for the trouble. As described the Poster button is greyed out.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF and check if the option is active or not?

 

Please try to repair the installation (Windows Only) and see if that works. Go to Help > Repair Installation and reboot the computer once.

 

If it still doesn't work, please try to turn off the protected mode for testing (Windows Only) and check. Go to Edit > Preferences > Enhanced Security > Uncheck 'Enable Protected mode at startup', Turn off the Protected mode and uncheck 'Enhanced Security' > Click OK and reboot the computer.

Note: Please turn on the security after testing to avoid any security risks.

 

If it still doesn't work, please try to reset the preferences to default as described in the help page: https://community.adobe.com/t5/acrobat/how-to-reset-acrobat-preference-settings-to-default/td-p/4792...

 

Regards

Amal

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New Here ,
Oct 30, 2023 Oct 30, 2023

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This is broken on macOS 14. It thinks I'm on a beta, which I'm not. So Poster is grayed out and I can't do anything about it. 

 

Untitled-1.png

 

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Adobe Employee ,
Oct 30, 2023 Oct 30, 2023

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Hi there 

 

We are sorry to hear that. Would you mind sharing the version of the Acrobat Pro and the MAC OS (Complete version number) so we can check it .

 

~Amal

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New Here ,
Oct 30, 2023 Oct 30, 2023

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I am having the same issue on my Mac

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Adobe Employee ,
Oct 31, 2023 Oct 31, 2023

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Hi there

 

What is the version of the Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the recent version 23.06.20360 installed. Go to Help > Check for updates and reboot the computer once.

Please try to reset the Acrobat preferences as described here https://community.adobe.com/t5/acrobat-discussions/how-to-reset-acrobat-preference-settings-to-defau...

You may also try to create a new test user profile with full admin rights or enable the root account in MAC as described here https://support.apple.com/en-in/HT204012 and try using the application there and check.

 

~Amal

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New Here ,
Nov 04, 2023 Nov 04, 2023

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I'm having the same issue on my Mac. I just downloaded Acroboat Reader, I have the latest update and reset preferences. Poster button is gray. Disappointed! This was the reason I downloaded Acrobat Reader.

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Adobe Employee ,
Nov 09, 2023 Nov 09, 2023

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Hi there

 

Hope you are doing well.

 

Have you tried the steps provided in the correct answer shared below?

 

Let us know how it goes.

 

~Amal

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New Here ,
Nov 17, 2023 Nov 17, 2023

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I am also having this same issue with my Mac. 

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New Here ,
Nov 22, 2023 Nov 22, 2023

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Hello, I'm having the same problem and nothing had fix it

 

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Adobe Employee ,
Nov 24, 2023 Nov 24, 2023

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Hi there

 

Would you mind sharing the print logs as described below for further investigation:

1. Place the plist file com.adobe.Acrobat.FeatureState.plist at location /Library/Application Support/Adobe/Acrobat/Trunk/Preferences

2. Execute the print workflow

3. Logs will be generated at a location similar to /var/folders/t9/93cz_sz9075d4nl5hqrlc6n00000gn/T.

4. The temp folder where the logs are generated is different for different users which is common only upto /var/folders.

5. To get the exact path of the file use the following command on terminal “ sudo find / -name AcrobatPrintLogs.txt “

6. once you get the complete path eg like /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt

7. just add cat as follows cat /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt

8. One can see AcrobatPrintLogs

 

~Amal

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New Here ,
Nov 20, 2023 Nov 20, 2023

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This is not working. That file is not an option on my finder. So now what? This is one important reason why I use adobe. As a teacher, being able to print as a poster is a huge resouce.

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New Here ,
Nov 26, 2023 Nov 26, 2023

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Was anyone able to figure out the issue? I'm a teacher as well so making posters is a huge part of why I use Adobe. 

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Adobe Employee ,
Nov 26, 2023 Nov 26, 2023

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Hi there

We are sorry to hear that the issue still persists. Would you mind collecting the Adobe CC logs https://helpx.adobe.com/creative-cloud/kb/cc-log-collector.html  share them via any cloud storage. Just upload the log file to the cloud and generate the link and share that link with us for further investigation.

Regards
Amal

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Community Beginner ,
Dec 31, 2023 Dec 31, 2023

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Having the same issue!  I've tried what's been posted below for the fix, but nothing changes!  What is the sense of having this program if I can't print poster/tile to print out patterns?  
 iOS Sonoma 14.0 

Architecture: arm64

Processor: Apple M1 Pro

Build: 23.8.20423.0

AGM: 7.1.3

CoolType: 9.0.2

JP2K: 4.0.1.53159

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Adobe Employee ,
Jan 01, 2024 Jan 01, 2024

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Hi there

 

We are sorry to hear that, please collect the print logs as decribed below and share with us for further investigation.

 

  • Place the plist file com.adobe.Acrobat.FeatureState.plist at location /Library/Application Support/Adobe/Acrobat/Trunk/Preferences
  • Execute the print workflow 
  • Logs will be generated at  a location similar to  /var/folders/t9/93cz_sz9075d4nl5hqrlc6n00000gn/T. 
  • The temp folder where the logs are generated is different for different users which is common only upto  /var/folders. 
  • To get the exact path of the file use the following command on terminal “ sudo find / -name AcrobatPrintLogs.txt “ 
  • once you get the complete path eg like /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt 
  • just add cat as follows cat /private/var/folders/jk/vgtyw__s2dsdphtygd_0jslr0000gn/T/AcrobatPrintLogs.txt 
  • One can see AcrobatPrintLogs

 

~Amal

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New Here ,
Jan 22, 2024 Jan 22, 2024

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I am having the same issue and have not been able to resolve it yet.

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New Here ,
Feb 12, 2024 Feb 12, 2024

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I'm having the same issue on my 2 macs. Both are running Mac OS Sonoma 14.3.1 which is the most up to date version of the operating system and acrobat reader says there are no available updates. When i try to deselect the print as image option it tells me i cant because im running beta software which i am not. I use reader because preview doent give you the options that reader does especially for pattern printing. But i cant print in poster format which many PDF patterns require because of this bug. After coming across this post i dug out my 10 year old macbook pro running Mac OS Big Sur 11.7.1 and it was able to print the pattern i needed, but that old machine was on it's last legs when i replaced it and continuing to use it for pattern printing is not sustainable long term. 

 

Any updates on when this bug will be fixed?

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Adobe Employee ,
Feb 13, 2024 Feb 13, 2024

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Hi there

 

Please try to remove the application using the Acrobat cleaner tool https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html , reboot the computer and reinstall the application using the direct link https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html  and see if that works.

 

~Amal

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New Here ,
Mar 30, 2021 Mar 30, 2021

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In the print "Advanced  Print Setup" dialogue box, make sure that "print as image" is not checked.

 

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New Here ,
May 23, 2022 May 23, 2022

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this solved it for me.

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New Here ,
May 23, 2022 May 23, 2022

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Sooooo  happy! Solved my problem too. On MAC Catalina

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New Here ,
Feb 01, 2024 Feb 01, 2024

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This seems to be the point, but…
In my case, the "Print as image" checkbox is also greyed out (and checked), and it is specified that :

"Seule l'option Imprimer comme image est prise en charge sur MacOS14 Beta."

(Only the Print as image option is supported on MacOS14 Beta.)
BTW, my Mac OS version is Sonoma 14.2.1 (23C71) — not Beta !
I went to my laptop running on older version of Mac OS and there was no problem there.

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New Here ,
Feb 05, 2024 Feb 05, 2024

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On Mac OS14.3 and I get the exact same message. My Mac OS is macOS Sonoma Version 14.3 (23D56). Works fine with an older macOS version 11.7.10

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New Here ,
Feb 22, 2024 Feb 22, 2024

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I have the same problem may mac is a OS14.2.1 (23C71), do i need to downgrade my mac again? What can i do, (all help appreciated) thank you ! 

 

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