Acrobat Reader Pro DC (2019.021.20061) not remembering Signature & Initials

Forum|Forum|6 years ago
January 19, 2020
4 replies
4237 views

I'm using the latest version of Adobe Acrobat Reader Pro DC (2019.021.20061) and am facing a problem with Reader not saving Initial and Signature under "Fill and Sign".

For the past several years, I have been using the Fill and Sign tool to put my signature and stamp on PDF documents. I would open the PDF file, click on the Fill and Sign button in the toolbar and then my signature and stamp (under initial) would be there. Now however both Signature and Initial shows an empty button with Add Signature/Add Initial and a + sign. When I click the + sign to add my signature jpg and stamp jpg again, the screen to choose the sign/draw/image tab. I select the Image tab and a File select window pops up. I select the .jpg file for my signature/stamp and click on Apply. The signature/stamp shows up in my document as expected. However, when I click the Fill and Sign button in the toolbar again (even without closing the pdf file), the signature / stamp have disappeared again and I have to again go through the process of clicking +, File, select the .jpg file, etc. Yes, the checkbox for "Save Signature" or "Save Initials" is checked.

I have tried (repeatedly) to restart and reinstall Adobe Acrobat Reader Pro DC, but to no avail. It will not remember my signature/initials.

Hoping someone here has a clue whats going on, or how to troubleshoot this. Thanks in advance!

PDF forms

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ozy_5863

Participant

Sorry for bumping an almost 5 year old thread but this is exactly the same problem that some of my colleagues at work are facing.

I was hoping that anybody in the meantime has run into the same problem and found a solution? I've noticed that for at least one of my colleagues the problem is exactly like how appie is describing it, to some of them it only happens every once in a while, and for others there is no problem at all. We're all using the same type of laptop running the latest version of Windows and we're all on the same server. Pretty strange and most of all annoying. Anybody got a solution?

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LlamaLleu

Participant

Same deal here, except I have my signature and my initials. My initials keep dissappearing the last couple of weeks but the signature stays, I use initialling the most. Sorry, I haven't found a solution either.

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Paula2784561692or

Participant

Just wanted to chime in that I'm having the same problem. I've been very careful not to "x" out my initials but they regularly disappear anyway. My signature stays, though I use that much less frequently. Any help would be apprecaited.