Acrobat Reader - "Running instance of Acrobat Caused an Error"

Question

Hello

I have downloaded Acrobat Reader from the below link:

https://get.adobe.com/uk/reader/

When I try and open a PDF (I have tried numerous PDFs from numerous sources), I get this error:

"Running instance of Acrobat Caused an Error"

I have numerous times uninstalled and re-installed, but continue to get the same issue.

I am using Windows 11 and ESET antivirus. Some comments I have seen online suggest that it can be related to antivirus. ( temporary disabled all aspects of ESET, but still had the same error),

Are Adobe still allowing us to use Adobe Reader, or has this been turned off in favour of Creative Cloud?

Any ideas?

(I specifically need Adobe Reader rather than another brand, as am trying to print a booklet, which I understand is a feature unique to Adobe Reader. If anyone can recommend another product to try, I can do that)

AnandSri · Accepted Answer

I do not use Adobe Reader.

I currently have a paid subscription to ADOBE ACROBAT.

If I uninstall Adobe Acrobat app from my PC, will I have to buy a new subscription and pay a second time so that I can re-install the app?

Thank you.

Hello @CandidlySmith

I hope you are doing well, and thanks for reaching out.

Since you already have a paid subscription to Adobe Acrobat, you can reinstall the app at any time using your existing Adobe ID. Your subscription is tied to your account—not the device—so uninstalling and reinstalling will not affect your billing or access. You can download the Acrobat from the officla website: https://adobe.ly/4lJlLkz

Use the Adobe ID (email) to sign in and to complete the activation process.

Let us know if you experience any issues.

Thanks,
Anand Sri | Acrobat Community Team
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brett_9177 · Answer

I have been having this issue for over a week now and the above solution did not work. Any other bright ideas Adobe?

I thought Acrobat was meant to improve workflow - so far it's come to a complete halt.

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