Participant

Answered

Acrobat Reader slow opening PDF documents

Forum|Forum|10 years ago
November 24, 2015
15 replies
321998 views

Adobe Acrobat "DC" (detail below) takes a very long time to open each PDF file. After double-click on a PDF almost 30 seconds elapses before it opens. That's not right. The old reader worked fine. This "DC" version has trouble.

In addition, it provides an inferior way to save the document (a list of previously-used folders, or always "Documents" if I select "Choose a different folder". Why not remember the *last* different folder I chose? Annoying.

Can this be removed and replaced with the old reader?

Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe

Version: 9.0.0.2008061200

Creation Date: 2008/06/12

Creation Time: 02:25:18

Installed Acrobat: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

Version: 15.9.20077.160923

Creation Date: 2015/10/23

Creation Time: 16:27:02

Locale: English (United States)

OS Name: Microsoft Windows 7

OS Version: 6.1.7601 Service Pack 1

Total Physical Memory: 3537396 KB

Total Virtual Memory: 2097024 KB

General troubleshooting

Correct answer abhissha

Hi Mark,

If Acrobat is taking longer to open PDF documents I will suggest you to clear temp folder.

To get classic file open or save dialog, try this:

Open Acrobat

Go to Edit > Preferences > General

Uncheck the option, Show online storage when opening files & Show online storage when saving files

Click OK

Thanks,

Abhishek

K

k15A7

Participating Frequently

I solved the problem! Got tired of BOTH Adobe Acrobat DC AND Adobe Reader taking forever to open PDF files. I have tried numerous times to solve this, and followed every fix mentioned here and on other forums. I FINALLY FOUND THE SOLUTION! There are several FREE PDF readers that work like Adobe should be able to but can't seem to fix or don't give a shite about their users. I did a search, read a discussion on Reddit, and downloaded the first app mentioned, total time FIVE MINUTES. Now I can open 20 PDF files if I want and the last one opens as fast as the first. F ADOBE!!!

C

Carlos368449242bm8

Participant

I am considering stop working with adobe. Opening with MIcrosoft edge is instantaneous, like it was before with acrobat reader.

D

default737ym44fqvb1

Participant

I totally gave up on acrobat, now life is much better!

D

Damir34770490qja1

Participant

If you exclude all with certificates (check and read part) then Adobe will opened instntly

Hope this helps

Cheer

Damir

J

Jeffrey265278522dq0

Participant

Actually I found these ways work best:

1. Open using Nitro

2. Right click open using Chrome

3. Cancel Adobe Acrobat Pro subscription.

J

jvalal

Known Participant

The issue isn't Acrobat for me. The PDF is slow to load in ANY pdf viewed. Preview, acrobat, web. The pdf is only 20mb. What is the fix? My clients are furious that ALL of my PDF's, though small, take up so much of their resources. C'mon guys!!! This is a paid product.

T

tmdb@SES

Participant

Hello, I had this issue on a support call. The user's PC had both Adobe Acrobat and Adobe Reader.

Once we removed Adobe Reader the PDF's were able to open fine.

Recommendation: Remove previous Adobe versions.

S

stanford sign 91375934

Participant

The problem that it has is the bad system of the Adobe authentication.

When you open a file for the first time, ADOBE opens the software (Acrobat, Photoshop Illustrator, etc.) at the same time it opens communication with the ADOBE servers to see the status of the license that is why it takes so long to let you use/see the file.

In my opinion, this is so silly because ADOBE has these files running when the computer starts (Adobe Collaboration Synchronizer 22.3, Adobe Updater Startup Utility, Adobe GC Invoker Utility) when these files open they should go to the cloud and synchronize the license to make their software faster to start and let ADOBE Acrobat open their files immediately.

~ Gil

Inspiring

so many band-aids here,
adding to the possibles what I have found works best for me, rather than clearing recent files on occasion, I set my recent list to zero. my files behave much better now !!

F

FrameGrabber

Participant

However, what's the point in having a recent folder if the cache is causing it to fail to open on a timely basis. I am on this thread, but I have moved some of my team ot other pdf viewer/editor programs in the interim as Adobe is simply not reliable. Until this is resolved for everyone, the title "correct answer" should be deleted. It can be called "Suggested Answer that works for some folk, especially Adobe employees" but not "correct" as it isn't correct.

F

FrameGrabber

Participant

Since the latest update earlier this week, this is now an issue for me. Windows 10, AA Standard DC, Continuous release Version 2022.001.20169 64-bit

~ Gil

Inspiring

This solution from Judezilla worked best for me (also W10 64B Pro)

https://community.adobe.com/t5/acrobat-reader-discussions/long-delay-opening-pdf-documents/m-p/12969914#M91225

D

DHSA-llp

Participant

None of these "fixes" work. Lag time opening files is intolerably long, and disruptive.

D

defaultucgcziyijgor

Participant

Has anyone been able to resolve this issue for good? The latest update from Acrobat DC did not resolve anything. We are waiting 30 seconds to open a document. Also when attempting to do a save as... the file explorer window pops up empty completely blank I guess if you wait upwards of 1-2 minutes it will finally open.

J

janellew60447698

Participant

the only solution I've found is first have the adobe program opened, then drag the pdf file directly to the opened adobe, and it will open immediately.

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