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12

Acrobat Reader slow opening PDF documents

New Here ,
Nov 24, 2015 Nov 24, 2015

Adobe Acrobat "DC" (detail below) takes a very long time to open each PDF file.  After double-click on a PDF almost 30 seconds elapses before it opens.  That's not right.   The old reader worked fine.  This "DC" version has trouble.

 

In addition, it provides an inferior way to save the document (a list of previously-used folders, or always "Documents" if I select "Choose a different folder".  Why not remember the *last* different folder I chose?  Annoying.

 

Can this be removed and replaced with the old reader?

 

 

 

Installed Acrobat: C:\Program Files\Adobe\Acrobat 9.0\Acrobat\Acrobat.exe

    Version: 9.0.0.2008061200

    Creation Date: 2008/06/12

    Creation Time: 02:25:18

Installed Acrobat: C:\Program Files\Adobe\Acrobat Reader DC\Reader\AcroRd32.exe

    Version: 15.9.20077.160923

    Creation Date: 2015/10/23

    Creation Time: 16:27:02

Locale: English (United States)

 

OS Name: Microsoft Windows 7

OS Version: 6.1.7601  Service Pack 1

 

Total Physical Memory: 3537396 KB

Total Virtual Memory: 2097024 KB

TOPICS
General troubleshooting
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correct answers 1 Correct answer

Adobe Employee , Nov 30, 2015 Nov 30, 2015

Hi Mark,

If Acrobat is taking longer to open PDF documents I will suggest you to clear temp folder.

To get classic file open or save dialog, try this:

Open Acrobat

Go to Edit > Preferences > General

Uncheck the option, Show online storage when opening files & Show online storage when saving files

Click OK

Thanks,

Abhishek

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replies 120 Replies 120
Community Beginner ,
Mar 25, 2022 Mar 25, 2022

I tried all of the above "solutions" and none of them worked for me.  In fact, after the latest update, not the delay is even longer (45 seconds).  And God-forbid, if you should do a search , there are 3-4 45 second delays!!  My browser is MSEdge.  The Google Chrome does not have the tool box.

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New Here ,
May 14, 2022 May 14, 2022

This worked for me.  With all the other security measures in place nowadays, program security is redundant and should be removed as it is NO LONGER NEEDED and besides WHO CARES?  If someone wants to read my files I say LET THEM so the word about my work gets out there in the world even if someone copies my work for their own benefit.  I say So the F what.  If security is needed to prevent someone running exploitive code thats another story meaning the software is faulty in the first place.  FIX THE HOLES in the code then rather than a silly security skin.

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New Here ,
Jun 23, 2022 Jun 23, 2022

It works! Thanks to the guru!

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New Here ,
Jul 19, 2022 Jul 19, 2022

You're a star! Works perfectly.

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New Here ,
Sep 01, 2022 Sep 01, 2022

This is still a problem I have encountered over the last few weeks (September 2022).  This fixed the issue.  Maybe if we give Adobe a few more years they can fix it?

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Community Beginner ,
Oct 07, 2022 Oct 07, 2022

This is the correct answer. This has been bugging me for years and I just discovered this today. Thank you, Milan. 

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New Here ,
Nov 01, 2022 Nov 01, 2022

It appears to help

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New Here ,
Dec 18, 2022 Dec 18, 2022

Finally a solution.  Thanks Milan

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Explorer ,
Jan 16, 2023 Jan 16, 2023

I've been looking for this fix for years!! THANKS

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Explorer ,
Jan 23, 2023 Jan 23, 2023

That worked, for now. Fingers crossed.

 
 
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New Here ,
Jan 26, 2023 Jan 26, 2023

It's 4 years later and your answer is still helping people.

Thank you sooooooooooo much. This was driving me insane!

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Community Beginner ,
Jan 26, 2023 Jan 26, 2023

I'm glad this keeps helping people! Though it doesn't permanently solve the problem for everyone. I get regular notice of "thank you" posts, so I'm glad I took the time to post my solution. 

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New Here ,
Feb 21, 2023 Feb 21, 2023

Your a Legend for this Milan

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New Here ,
Sep 13, 2023 Sep 13, 2023

Thank you Milan, you're a miracle worker!

 

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New Here ,
Jan 10, 2024 Jan 10, 2024

milanmendis,

THANK YOU SO MUCH!!!  This seems scary to do, but this SOLVED the eternity to view, save, and etc anything pdf.  Thank you, thank you.

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Community Beginner ,
Jan 22, 2024 Jan 22, 2024

I'm glad it worked for all of you. I already had every box unchecked that suggestions previously posted had indicated. Something is being updated on the back end that all of a sudden causes this issue. It appeared out of nowhere for me about weeke ago. I've tried restarting my PC, shutting it down completely and walking away for 5 minutes, nothing works.

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New Here ,
May 15, 2024 May 15, 2024

Thank you!  I've been struggling with this issue on & off for months.  This fix worked!

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New Here ,
Sep 29, 2024 Sep 29, 2024

The fix [even after the OK] did not work for me. Still waiting for a PDF to open and that's 120secs ago.  I am working with students and I'm losing teaching time - this is a real problem for me.

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Adobe Employee ,
Sep 30, 2024 Sep 30, 2024

Hi leanne_4098,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Please ensure that the application is updated to the latest version. In the Acrobat, go to Menu > Help > Check for updates.

If that does not help, try reinstalling the application using the steps suggested below:

- Remove the application and run the cleaner tool (https://adobe.ly/3TODTyo).
- Reboot the machine
- Install Adobe Acrobat Reader from the following page: https://adobe.ly/4gEreYJ.

 

Let us know how it goes.

 

Thanks,

Meenakshi

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New Here ,
Oct 02, 2024 Oct 02, 2024

Was having same problem, and this just worked for me

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New Here ,
Oct 11, 2024 Oct 11, 2024

Works also for me. Thank you!

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New Here ,
Oct 21, 2024 Oct 21, 2024

This option worked for me & my PDF's open immediately. Don't forget to do the changes mentioned and come right to the bottom of the screen and click OK or else the changes wont get saved.  milanmendis Thanks for letting us know this super easy way to solve this issue.

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New Here ,
Oct 22, 2024 Oct 22, 2024

For weeks I have been struggling with this - what a quick and clean solution! Mucho gracias Milan!

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New Here ,
Oct 23, 2024 Oct 23, 2024

It's late 2024, fix still works. Thank you!

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New Here ,
Oct 25, 2024 Oct 25, 2024

Works fine in 2024!

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