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A
Anonymous
January 15, 2020
Question

Acrobat Reader suddenly crashes on Mac

  • January 15, 2020
  • 6 replies
  • 10497 views

About a month ago I got a new Mac Mojave OS 10.14.6 Everything worked fine and then the other day Adobe Reader just started crashing uexpectedly. Part of the error message(it's very long so only posting some of it  is:

Process: AdobeReader [2576]
Path: /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader
Identifier: AdobeReader
Version: 10.1.4 (10.1.4)
Code Type: X86 (Native)
Parent Process: ??? [1]
Responsible: AdobeReader [2576]
User ID: 502

Date/Time: 2020-01-15 10:04:18.359 -0500
OS Version: Mac OS X 10.14.6 (18G2022)
Report Version: 12
Anonymous UUID: 82BF2F84-D443-86E0-F9D2-E6202241455C

Logical CPU: 2
Error Code: 0x00000004

Time Awake Since Boot: 89000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000000002c
Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11
Termination Reason: Namespace SIGNAL, Code 0xb
Terminating Process: exc handler [2576]

VM Regions Near 0x2c:
-->
__TEXT 0000000000001000-0000000000002000 [ 4K] r-x/rwx SM=COW /Applications/Adobe Reader.app/Contents/MacOS/AdobeReader

 

This topic has been closed for replies.

6 replies

A
Anonymous
February 29, 2020

SIMPLE HACK:  Turn off Wifi/Internet connection.

 

I had same problems with Adobe crashing after 15 seconds here, starting early 2020.  I tried everything too (re-installs, upgrades, etc = all failed attempts.).  I wondered if Acrobat was crashing because it was online, so I turned off my Wifi AirPort.  I was then able to open my .pdf, make changes and save it with no hiccups.  Just my $.02 friends.  Good luck!

A
Ademelbz
Participant
March 4, 2020

Im trying to open my pdf's to print.You mentioned turning wifif off. If i was to do thi, would i still be able to print those pdfs wirelessly ?

thanks

T
Test Screen Name
Legend
March 4, 2020

If you need your wifi to print this hack is not much good. Rather than a hack, I suggest you use the free updates already discussed in the messages.

matthewc62948636
matthewc62948636
Participating Frequently
January 22, 2020

I'm experiencing the same issue too. It started ealier today, 21 January 2020. Here's the error message and related code:

 

Process:               AdobeAcrobat [715]
Path:                  /Applications/Adobe Acrobat X Pro/Adobe Acrobat Pro.app/Contents/MacOS/AdobeAcrobat
Identifier:            com.adobe.Acrobat.Pro
Version:               10.1.1 (10.1.1)
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           AdobeAcrobat [715]
User ID:               501
 
Date/Time:             2020-01-21 19:00:25.456 -0500
OS Version:            Mac OS X 10.14.6 (18G2022)
Report Version:        12
Anonymous UUID:        302942BE-A2E4-6E8F-65F6-CB875E9535F2

 

T
Test Screen Name
Legend
January 22, 2020

You're runnnig 10.1.1. Update.

matthewc62948636
matthewc62948636
Participating Frequently
January 22, 2020

If I update to 10.1, the Adobe CS6 won't open and neither will Adobe Acrobat X Pro. 

A
Anonymous
January 18, 2020

Having the same problem..........started happening just this week............both Reader 10.3.1 and Pro 10.1.1

N
novachecks
Participant
January 19, 2020

Also happened to me this week with Acrobat X Pro (from CS6). THANK YOU @Test_Screen_Name!!!!

 

Confirmed that installing the dmg at ftp://ftp.adobe.com/pub/adobe/acrobat/mac/10.x/10.1.16/misc fixes. Thank GOODNESS.

 

I'm also on Mojave 10.14.6 if that's useful information for anyone.

K
KTasken
Participant
January 19, 2020

Have had exactly the sameproblem with Adobe Acrobat X (Pro) on Mac OS Mojave 14.2.6 - Fantastic! this worked right away!

A
abionlineTech
Participant
January 17, 2020

I am also experiencing this same issue. Seems to have just occurred in the last couple days. 


No changes have been made to these machines. Trying the update as suggested. 

No options outside of CS6. CC is way to expensive for functionality I do not require.

N
nickb22242615
Participant
January 17, 2020

Has anyone found a fix for this. I have a user who is experiencing this as well on adobe acrobat x and do not want to try to rinstall because we cannot get the license key.

T
Test Screen Name
Legend
January 17, 2020

My advice is to bin Acrobat X, because of the unfixed and real security issues, and get Acrobat DC. However, if you don't want to do that, then update to the latest Acrobat X, from memory 10.1.16 and this particular thing might go away. (Do not uninstall to update!)

    N
    nickb22242615
    Participant
    January 17, 2020

    Thanks for the quick response! Ill give the update a shot. Its for a user and they dont want to pay for the subscription of DC...

    S
    some random guy
    Participant
    January 15, 2020

    Same exact error message here, only difference is all my machines are still on High Sierra.

     

    So far, I have nuked and reinstalled the application, ran it as a new user, nuked caches, verified no corrupted fonts, ran it in safe mode, checked memory, disk, you name it.

     

    Happening to five machines here, all started in the last 12 hours.

    A
    Anonymous
    January 15, 2020

    Interesting because after decades of never a problem it started with me about 48 hours ago. I tired several simiar things but to no avail. Today I removed the applicaiton and am now using Preview to open pdfs. This was after being on a support call for three hours.

    T
    Test Screen Name
    Legend
    January 16, 2020

    Why are (were) you using an old obsolete version of Reader?

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