Skip to main content
B
Benetta22123377eflq
Participant
December 7, 2021
Answered

Acrobat Reader versus Adobe Acrobat XI Standard

  • December 7, 2021
  • 1 reply
  • 701 views

If I remove Adobe Acrobat Reader DC continuous release, will my Adobe Acrobat XI Standard version 11.0.23 start working again or will I have to remove the program and then reinstall?  (When I tried to open a .jpg file, which I could always open with Acrobat XI; error message appears “Adobe Acrobat Reader DC could not open XXX.jpg because it is either not a supported file type or because the file has been damaged.)

 

It’s not the jpg file but the darn reader – reader must go!  Help!

This topic has been closed for replies.
Correct answer radzmar

Try the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), to get rid of Reader. You also may have to redo the setup for XI as well. The setup should offer a repair option you can try.

 

Btw. JPG is not a format that Acrobat nor Reader natively support. But Acrobat is able to convert it into a PDF file, while Reader is not.

 

1 reply

radzmar
Community Expert
radzmarCommunity ExpertCorrect answer
Community Expert
December 11, 2021

Try the cleaner tool (https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html), to get rid of Reader. You also may have to redo the setup for XI as well. The setup should offer a repair option you can try.

 

Btw. JPG is not a format that Acrobat nor Reader natively support. But Acrobat is able to convert it into a PDF file, while Reader is not.

 

Terms & ConditionsAccessibility statement
Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices