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1

Acrobat uses excessive CPU when not being used

New Here ,
Oct 27, 2022 Oct 27, 2022

If acrobat is left for a long time it will use a core, enough to make the CPU fan on my laptop go to high rpm mode. I will kill acrobat and it will go back to normal, until after an undetermined period of time, it will start using the CPU again for no reason. It also wastes battery life. How can I get it to use no CPU when not in use?

 

These are the threads that have the problem

stevenb28876410_1-1666885027810.pngexpand image

 

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 2016 64-bit
Outlook Version: Outlook 2016 64-bit
Available Physical Memory: 46136956 KB
Available Virtual Memory: 135286024560 KB
BIOS Version: LENOVO - 1200
Default Browser:
Default Mail: Microsoft Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)
Creation Date: 2022/06/27
Creation Time: 6:50:49 PM
Display Detail:
Screen Width: 1920
Screen Height: 1080
Number of Monitors: 3
Number of Mouse Buttons: 16
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card: NVIDIA RTX A2000 Laptop GPU
Version: 30.0.15.1329
Check: Not Supported
Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 22.3.20263.0
Creation Date: 2022/10/16
Creation Time: 5:52:50 PM
Locale: English (United States)
Monitor:
Name: Intel(R) UHD Graphics
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
Monitor:
Name: NVIDIA RTX A2000 Laptop GPU
Resolution: 2560 x 1440 x 59
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19043
Page File Space: 93019192 KB
Processor: Intel64 Family 6 Model 141 Stepping 1 GenuineIntel ~2611 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: Yes
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: LAPTOP-6KDC7L6L
Temporary Directory: C:\Users\Steve\AppData\Local\Temp\acrobat_sbx\
Time Zone: Mountain Standard Time
Total Physical Memory: 66804792 KB
Total Virtual Memory: 137438953344 KB
User Name: Steve
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\Windows

 

C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\AcroForm.api
Version: 22.3.20263.0
Creation Date: 2022/10/16
Creation Time: 5:52:56 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 22.3.20263.0
Creation Date: 2022/10/16
Creation Time: 5:52:56 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\DigSig.api
Version: 22.3.20263.0
Creation Date: 2022/10/16
Creation Time: 5:52:56 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\EScript.api
Version: 22.3.20258.0
Creation Date: 2022/09/28
Creation Time: 10:29:52 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 22.1.20169.0
Creation Date: 2022/07/04
Creation Time: 10:34:22 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\PPKLite.api
Version: 22.3.20263.0
Creation Date: 2022/10/16
Creation Time: 5:52:56 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 22.3.20258.0
Creation Date: 2022/09/28
Creation Time: 10:29:52 PM
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\weblink.api
Version: 22.3.20258.0
Creation Date: 2022/09/28
Creation Time: 10:29:52 PM

 

 

TOPICS
General troubleshooting , Windows
3.6K
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New Here ,
Oct 31, 2022 Oct 31, 2022

Oh and after you let it run it uses excessive memory. While leaving the computer on over the weekend Acrobat used 46G of memory. I have about 13 documents open.

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Adobe Employee ,
Nov 01, 2022 Nov 01, 2022

Hi @stevenb28876410 

 

Thanks for highlighting this issue. Acrobat does/should not be using this much memory.

You may try the following steps once: 

Run this cleaner tool to remove the existing installer and application’s files traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat installer from here:

https://helpx.adobe.com/acrobat/kb/acrobat-dc-downloads.html

 

Thanks,

Akanchha 

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New Here ,
Sep 19, 2024 Sep 19, 2024
LATEST

Hi, I have the same problem with excessive resource usage when the Adobe Acrobat is left unused. Could you advise for solution?

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