Acrobat - White box after install

[Zac38169401nqgk]

I originall was having an issue where many of the buttons for tools and navigation were invisible. I was able to use Acrobat without issue yesterday but starting today the buttons were there but the icons never loaded. I was able to hover over the icons and see a box surround where the button should be and if I hovered there the tooltip would appear explaining what the button did. Clicking the space also worked so this looked to be a purely visual bug. 

I ran a repair. No change

Rolled back to the classic UI and many of the icons were still missing but now when I try to click on anything I saw a warning saying  "an internal error occurred".

For example if I selected 'File' at the top left I would get that error and after selecting Ok the box reappeared. If I selected Ok ~10 times the error box eventually stopped appearing and the File menu would drop down but I was unable to interact with it without it causing the error to reappear.

I uninstalled Acrobat, restarted, reinstalled from the Download link on Adobe.com

This installed Acrobat and CC

after the re-install Acrobat opens to this page which is mostly a white box

I uninstalled Acrobat and CC then ran the creative cloud cleanup tool then restarted

https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

I then downloaded the standalone Pro copy for acrobat since I don't want or need CC

https://helpx.adobe.com/acrobat/kb/download-64-bit-installer.html

I am getting the same issue with this install as well

After opening the app and letting it sit for 5ish mins I got a prompt to sign into my Adobe profile which I was able to do without issue. This prompt appeared in a separate box like normal and there were no visual bugs on the popup.

I tried opening a .pdf instead of the app itself to see if maybe opening a file would work but I see this error saying "There was an error opening this document. An internal error occurred."

The attachment is a screen recording of what the experience looks like in the current situation

Edition Windows 11 Pro N
Version 23H2
Installed on ‎4/‎7/‎2023
OS build 22631.3737
Experience Windows Feature Experience Pack 1000.22700.1009.0

I've checked my update history and haven't had any new installs/updates to the rest of my environment in the last week.

[Zac38169401nqgk]

I opened Acrobat via the "Notification Manager" app and was able to see a window that looks normal in the foreground. I don't think this will really add any additional context but thought I would share the screen recording.

[MeenakshiNegi]

Hi Zac38169401nqgk,

Thank you for reaching out.

Please let us know if you have started experiencing this behavior recently. Try once reinstalling the application using the steps suggested below: 

-Remove the application and run the cleaner tool (https://adobe.ly/4ewwrka).
-Reboot the machine
-Install Adobe Acrobat from the following page: https://adobe.ly/4eva1Qj.

Check if you get the same results. If yes, share the Acrpobat and OS version numbers. Share the process logs using the steps suggested here: https://adobe.ly/3VR4wE3. 

We will get this checked.

Thanks,

Meenakshi

[Zac38169401nqgk]

As previously mentioned there were no issues Jun 19 or prior. When attempting to use Acrobat on Jun 20 I started having the issues mentioned in the original post. 

I followed the steps you mentioned and verified Acrobat was removed by the cleaner prior to the restart. 

After completing the install I am seeing the same issue. 😞

Windows reports the version of Acrobat as 24.002.20857

I also have attached the log from running the cleaner in case that helps.

I submitted my diagnostic logs using ID a6ded45f-7fa5-472e-8806-5088bcee291b

[Zac38169401nqgk]

This issue is still ongoing 😞

[MeenakshiNegi]

Hi Zac38169401nqgk,

Thank you for sharing the logs. We will get this checked and update you.

We appreciate your patience.

Thanks,

Meenakshi

[Zac38169401nqgk]

I have not seen any communication regarding this issue. This is still unresolved