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AcroPDFImpl.dll in Aug and September updates crashes

New Here ,
Sep 14, 2023 Sep 14, 2023

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Hi,

 

Several customers of mine have seen issues with Adobe Reader causing my product to crash after taking the Aug and September updates. My application runs embedded IE, which then loads and unloads Adobe components when any PDF links are clicked on by endusers.  

 

In the mini-dump files the "blaming" module is AcroPDFImpl.dll. Here is an excerpt  

 

PRIMARY_PROBLEM_CLASS: APPLICATION_FAULT

LAST_CONTROL_TRANSFER: from 73b4d2d3 to 5d9506d0

STACK_TEXT:
WARNING: Stack unwind information not available. Following frames may be wrong.
0019fbd4 73b4d2d3 0001052c 0000001c 00000000 AcroPDFImpl+0x406d0
0019fc00 73b2d30a 5d9506d0 0001052c 0000001c user32!_InternalCallWinProc+0x2b
0019fce8 73b2cf30 5d9506d0 00000000 0000001c user32!UserCallWinProcCheckWow+0x30a
0019fd48 73b37e49 010d4d30 00000000 0000001c user32!DispatchClientMessage+0xf0
0019fd88 76fa0d96 0019fda4 00000020 0019ff68 user32!__fnDWORD+0x49
0019fdc0 73b35dd7 0019fe50 00000000 00000000 ntdll!KiUserCallbackDispatcher+0x36
0019fdf0 73b35bd2 00000000 00000000 00000001 user32!_PeekMessage+0x27
0019fe28 6600a698 0019fe50 00000000 00000000 user32!PeekMessageA+0x172
0019fe78 6600a63f ffffffff 02e01e7c 02e00000 msvbvm60!ThunderMsgLoop+0x53
0019fe8c 6600a5e1 02e01e54 ffffffff 02e01f4c msvbvm60!CMsoCMHandler::FPushMessageLoop+0x19
0019febc 6600a51d 02e01f4c ffffffff 00003a10 msvbvm60!SCM::FPushMessageLoop+0xb9
0019fed8 6600a4e8 02e01e78 02e01f4c ffffffff msvbvm60!SCM_MsoCompMgr::FPushMessageLoop+0x2b
0019fefc 66003644 ffffffff 00420450 00420450 msvbvm60!CMsoComponent::PushMsgLoop+0x26
0019ff78 0042045a 00421de4 744562c4 002bd000 msvbvm60!ThunRTMain+0x9b
0019ff94 76f91b69 002bd000 2f103a74 00000000 EpicD104!__vbaS+0xa
0019ffdc 76f91b34 ffffffff 76fb33f3 00000000 ntdll!__RtlUserThreadStart+0x2f
0019ffec 00000000 00420450 002bd000 00000000 ntdll!_RtlUserThreadStart+0x1b


THREAD_SHA1_HASH_MOD_FUNC: 38fdd596b3cd3704cf9b67515e150f05f9ad85bf

THREAD_SHA1_HASH_MOD_FUNC_OFFSET: ebba550ae2720d2d8dcbd2a4e1bb5be30797afb3

THREAD_SHA1_HASH_MOD: 621428c3141716b0bdeae8720342de0508b6d16a

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: AcroPDFImpl.dll!Unloaded+406d0

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: AcroPDFImpl

IMAGE_NAME: AcroPDFImpl.dll

DEBUG_FLR_IMAGE_TIMESTAMP: 64f8f8a3

STACK_COMMAND: ~0s ; .ecxr ; kb

FAILURE_BUCKET_ID: BAD_INSTRUCTION_PTR_c0000005_AcroPDFImpl.dll!Unloaded

BUCKET_ID: APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ_BAD_IP_AcroPDFImpl.dll!Unloaded+406d0

FAILURE_EXCEPTION_CODE: c0000005

FAILURE_IMAGE_NAME: AcroPDFImpl.dll

BUCKET_ID_IMAGE_STR: AcroPDFImpl.dll

FAILURE_MODULE_NAME: AcroPDFImpl

BUCKET_ID_MODULE_STR: AcroPDFImpl

FAILURE_FUNCTION_NAME: Unloaded

BUCKET_ID_FUNCTION_STR: Unloaded

BUCKET_ID_OFFSET: 406d0

BUCKET_ID_MODTIMEDATESTAMP: 64f8f8a3

BUCKET_ID_MODCHECKSUM: cfd30

BUCKET_ID_MODVER_STR: 0.0.0.0

BUCKET_ID_PREFIX_STR: APPLICATION_FAULT_BAD_INSTRUCTION_PTR_INVALID_POINTER_READ_BAD_IP_

FAILURE_PROBLEM_CLASS: APPLICATION_FAULT

FAILURE_SYMBOL_NAME: AcroPDFImpl.dll!Unloaded

TARGET_TIME: 2023-09-14T13:15:56.000Z

OSBUILD: 14393

OSSERVICEPACK: 5786

SERVICEPACK_NUMBER: 0

OS_REVISION: 0

SUITE_MASK: 16

PRODUCT_TYPE: 3

OSPLATFORM_TYPE: x86

OSNAME: Windows 10

OSEDITION: Windows 10 Server TerminalServer

USER_LCID: 0

OSBUILD_TIMESTAMP: 2023-03-09 02:07:54

BUILDDATESTAMP_STR: 230308-2129

BUILDLAB_STR: rs1_release

BUILDOSVER_STR: 10.0.14393.5786

ANALYSIS_SESSION_ELAPSED_TIME: 7c42

ANALYSIS_SOURCE: UM

FAILURE_ID_HASH_STRING: um:bad_instruction_ptr_c0000005_acropdfimpl.dll!unloaded

FAILURE_ID_HASH: {3df3a787-ef95-fa6a-74d6-de3cfd8507bd}

Followup: MachineOwner

TOPICS
Crash or freeze , PDF and browsers , View PDF

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