Activation Failed

[kellys29884176]

Every time I click on a pdf I get the following pop up... I've reinstalled adobe a number of times... I'm connected to the internet... This just started happening one day and I have no idea why... Does anyone know how to fix this?? I have a MacBook Pro.

[Test Screen Name]

What is the Adobe Acrobat product you have paid for, exactly? Is it subscription or a permanent license?

Or, do you feel you should only have the free Acrobat Reader app?

[kellys29884176]

It's the free Acrobat Reader DC. I had a paid subscription that I canceled awhile ago, and then about a week ago I was unable to open any pdfs through Adobe.

[Test Screen Name · Accepted solution]

The free Acrobat Reader DC doesn't need activation and won't try to activate. So what I think has happened is that Adobe's confusing web site has led you to download the wrong thing.  OR, the leftover subscription software has come back to life for some reason.

If you have Acrobat Pro DC installed, you should uninstall it.

If you still need to get Acrobat Reader you can download it from http://get.adobe.com/reader .