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D
dforrest
Participant
November 24, 2017
Question

Adboe Reader DC versus with Adobe Acrobat Reader 7.0

  • November 24, 2017
  • 2 replies
  • 4321 views

My bank, Scotiabank tells me that I must have Adobe Acrobat Reader 7.0 installed to view online statements.  I have Adobe Reader DC installed and can find no way to replace this with Adobe Acrobat Reader 7.0.  What can I do?

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    2 replies

    T
    Test Screen Name
    Legend
    November 27, 2017

    Surprising but good. Ignore any misleading message (which probably says Reader 7.0 or later, anyway); if the bank say it won't work in FireFox, they should know. And of course, they should fix it, but that's another story. PDF files are working less and less well in browsers if they use anything fancy.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    November 24, 2017

    Hi Dforrest,

    Could you let us know the web browser you are using to view online statements- Chrome/Internet Explorer/ Safari?

    What happens when you are trying to view pdfs online?

    You may try the steps given in the following link for viewing pdfs online: Display PDF in browser Adobe Acrobat, Acrobat Reader

    You may also try downloading online pdf on your computer and open it in Reader DC. More info here: Opening PDFs, Adobe Acrobat

    Keep us posted with the results.

    Shivam

    D
    dforrestAuthor
    Participant
    November 24, 2017

    I use Firefox browser.

    When I attempt the view my Scotiabank statements on their online banking site I get a page telling me that I must have Adobe Acrobat Reader 7.0 installed (I have Adobe Reader DC installed).  When I call the support desk for Scotiabank Online Banking, they tell me that statement cannot be viewed in Firefox and must be viewed on Chrome or IE.

    I have absolutely no problem in viewing .pdf files and may other web pages using Firefox.

    Adorobat
    Community Manager
    AdorobatCommunity Manager
    Community Manager
    November 24, 2017

    Thanks. Could you please try changing following setting in Firefox and see if that helps?

    Launch Firefox > click three horizontal lines in the top-right corner >options

    Under Applications > scroll down the list to get to Portable Document Format (PDF) and select " Use Adobe Acrobat Reader DC.

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