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mattwbristol
Participant
August 17, 2023
Answered

Add file storage stuck loading

  • August 17, 2023
  • 1 reply
  • 3406 views

Add file storage in Adobe Acrobat Pro gets stuck loading. This is a fresh install on a brand new laptop (Windows 11). I have rebooted laptop and also uninstalled, rebooted and reinstalled Acrobat.

 

I can't access Adobe Cloud or OneDrive/SharePoint.

 

Any thoughts? 

    This topic has been closed for replies.
    Correct answer mattwbristol

    Status update:

    I updated the app and the Add File Storage feature allowed me to connect OneDrive storage. Ability to access OneDrive files is intermittent, sometimes it gets stuck loading.

     

    However, Adobe Cloud Storage does not appear in the app and when Saving/Opening with Online Storage checked in the preferences the Open/Save dialog box gets stuck loading. When unchecked, the Save/Open dialog opens immediately. 

     

    Could it be an issue with the connection to Adobe Cloud Storage? 


    Update: spoke to Adobe chat agent and they resolved the issue. Not sure exactly what they did but it involved a full clean and reinstallation.

    1 reply

    AkanchhaS8194121
    AkanchhaS8194121
    Legend
    August 20, 2023

    Hi @mattwbristol 

     

    Thanks for the detailed information and screenshot shared above.

     

    If you do not get Adobe Cloud storage, then, there's likely a chance that online storage is disabled from Acrobat's preferences.

    Navigate to Acrobat>Edit>Preferences>General> check "Show online storage when opening file" and "Show Online storage when saving files">OK>close and reopen Acrobat.

     

     

    Did it help?

     

    Thanks,

    Akanchha 

    M
    mattwbristolAuthor
    Participant
    August 21, 2023

    Online storage was unchecked as in your screenshot but checking it and reopening Acrobat did not resolve the issue.

    M
    mattwbristolAuthor
    Participant
    August 23, 2023

    Status update:

    I updated the app and the Add File Storage feature allowed me to connect OneDrive storage. Ability to access OneDrive files is intermittent, sometimes it gets stuck loading.

     

    However, Adobe Cloud Storage does not appear in the app and when Saving/Opening with Online Storage checked in the preferences the Open/Save dialog box gets stuck loading. When unchecked, the Save/Open dialog opens immediately. 

     

    Could it be an issue with the connection to Adobe Cloud Storage? 

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