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Participant
January 28, 2021
Question

Adobe Acrobat Chrome extension downloading different file from the one that is open

  • January 28, 2021
  • 1 reply
  • 536 views

- We have a user who called and reported the Download button at the top right in the Adobe Reader Chrome extension does not download the file that is open.

- I tried it and confirmed that a different file downloads and changing the Save As name has no effect.

- The destination is correct.

- The link at the bottom right that executes a direct download works like it should.

- This glitch survived a reboot.

- The user tells me it has worked until now.

- I am going to try to reinstall the extension presently.

- Windows 10 build 19042, Chrome (latest version), Adobe Acrobat Chrome extension

 

Does anybody have any idea what could cause this/how to fix this?

This topic has been closed for replies.

1 reply

Matt5C35Author
Participant
January 28, 2021

Removing and reinstalling the Adobe Acrobat extension had no effect.