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Adobe Acrobat crashes immediately upon opening

New Here ,
Apr 10, 2023 Apr 10, 2023

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I changed a bunch of settings without knowing what I was doing and now when i click on it the main part of the screen is black none of the icons show up and then it closes automatically i tried deleting the preferences folder and reinstalling and its still giving me the same error. 

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Crash or freeze , General troubleshooting

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Adobe Employee ,
May 31, 2023 May 31, 2023

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Hi @Nathan29339481bzm8 

 

We apologize for the delayed response if you are still experiencing a similar problem. Then try the following suggestion given below-

Run this cleaner tool to remove the existing installer and application’s file traces:

https://www.adobe.com/devnet-docs/acrobatetk/tools/Labs/cleaner.html

Download the Acrobat Reader installer from here:

https://get.adobe.com/reader/enterprise/

OR

https://helpx.adobe.com/reader/get-started.html

 

If nothing works, please share the error screenshot with us.

 

Thanks,

Akanchha 

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