Adobe Acrobat crashing when exiting application

Good afternoon

I have a computer that is generating a crash report when closing Adobe Acrobat.

This occurs when a pdf of opened and then closed. (no editing of the document occurs, no changes)

The document can be opened from an email in outlook, locally from storage or from a cloud based database, this issue will still occur.

I have tried uninstalling and reinstalling the application, no change

Crash report shows the following at the bottom of the log

<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>
ERROR_HB_UNABLE_TO_LOAD_DLL
</hbLogSessionDllStatus>
</crash>

</crashreport>

Device is a Win 11 machine, app version 23.006.20360

This topic has been closed for replies.

Participant

Try this, Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.

Legend

Thank you for reaching out.

The team is aware of the issue and is investigating it.

It would be helpful if you could share the crash logs using the steps provided in the following help document: https://adobe.ly/3xXyYTI.

Thanks,

Meenakshi

Participant

same problem here. any solution for this?

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