Adobe Acrobat crashing when exiting application

Forum|Forum|2 years ago
October 24, 2023
2 replies
2074 views

Good afternoon

I have a computer that is generating a crash report when closing Adobe Acrobat.

This occurs when a pdf of opened and then closed. (no editing of the document occurs, no changes)

The document can be opened from an email in outlook, locally from storage or from a cloud based database, this issue will still occur.

I have tried uninstalling and reinstalling the application, no change

Crash report shows the following at the bottom of the log

<dumpType>
Full
</dumpType>
<hbLogSessionDllStatus>
ERROR_HB_UNABLE_TO_LOAD_DLL
</hbLogSessionDllStatus>
</crash>

</crashreport>

Device is a Win 11 machine, app version 23.006.20360

Crash or freeze

This topic has been closed for replies.

T

thomas368514039nzy

Participant

Try this, Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat.

P

pdxgoofy

Participant

I never leave comments - I'm embarassed to say how long I worked on this - uninstalling, reinstalling, deleting registry files, deleting all local adobe files, rebooting, updating windows, looking for drivers, creating new user accounts.

This fixed it for me - "Try this, Click the hamburger menu ( 3 lines ) at the upper left corner and choose Disable new Acrobat."

A

Andreas37051451g47p

Participant

same problem here. any solution for this?

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