Adobe Acrobat DC Fill & Sign not working

[lauram53706474]

I have been using the fill & sign option on Adobe Acrobat DC recently however I have switched computers in my office and the fill & sign no longer comes up with this toolbar (options including entering text, tick, cross, dots etc):

and instead these are the only toolbar options I have access to:

Any help would be great thank you!

[Meenakshi Negi]

Hi Lauram,

As you have mentioned above, you do not get the all the options in Fill & Sign tool in Adobe Acrobat DC after switching the machines.

Could you please let us know if you experience this issue on all the PDF forms that you try to fill and sign.

Try to open other PDFs or form in Acrobat DC and use the Fill & Sign tool.

Then check if you get the options or not.

The options in the Fill & Sign tool are available depending on the type of PDF form.

If you do not get the options on a particular form, then it is not an issue with the application.

It may be possible there are some restrictions added to the form or it has only the signature field to be filled.

We will be waiting for your response.

Let us know if you need any help.

Regards,

Meenakshi

[ajk20082219]

Hello I have been trying to use fill and sign function but it seems to get stuck and lists "Retrieving Information" on the side panel or just shows the 4 squares being highlighted under the signature icon. Can you let me know how to fix this?

[larrys50628653]

I have this same issue, no answer found to resolve

[lizzieliz]

Every time I open the fill & sign option, and tap on the checkmark or text, it kicks me out of the PDF.  This is frustrating.

[sangrover]

Hi,

Can you please make sure that you are on the latest veriosn. Please go to Help > Check for Updates.

Please let us know in case you encounter the issue on the latest version as well.

Regards,
Sandeep

[lizzieliz14]

I did.  I checked for updates for the latest version; shut down and restarted.  I even did an uninstall and reinstalled with a shutdown between that.  It works for the first document and then it kicks me out.  

[Meenakshi Negi]

Hi Lizzieliz,

Could you please confirm the application version installed on the machine? To check the applicaiton version, please refer to the steps provided here https://helpx.adobe.com/acrobat/kb/identify-product-version.html

Also, share the OS version on the machine.

Regards,

Meenakshi

[lizzieliz14]

Adobe Acrobat Pro DC

Continuous Release | Version 2019.021.20048

Not an OS machine, it is a PC (Surface Windows 10). PS, I have a Creative Cloud Desktop.

The odd thing is the web version works but not my desktop (it is not responding now).

Thanks, 

Liz

[Peru Bob]

I've moved this from the poorly named Community Help forum (which is the forum for issues using the forums) to the Acrobat Reader forum so that proper help can be offered.