Adobe Acrobat DC freezes when opening a compressed file

New Here ,
Apr 19, 2021 Apr 19, 2021

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Adobe Acrobat DC freezes when opening a compressed file. File opens ok but the application freezes when attempting to scroll or move through the file.  

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Crash or freeze

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Adobe Employee ,
Apr 20, 2021 Apr 20, 2021

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Hi there

 

Hope you are doing well and sorry for the trouble. As described the application is freezing when you scroll or move through the file.

 

Is this a behavior with a particular PDF file or with all the PDFs? Please try with a different PDF file and check

 

If the PDF file is stored on a shared network/drive, please download and save the file to your computer locally and then open it with Adobe Acrobat/Reader DC and check

 

What is the version of the Adobe Acrobat DC you are using? To check the version go to Help > About Acrobat and make sure you have the latest version 21.01.20149 go to Help > Check for Updates and reboot the computer once.

 

You may also check out the help pages listed below:

- Mac: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-mac.html

- Windows: https://helpx.adobe.com/x-productkb/global/troubleshoot-system-errors-freezes-windows.html

 

Hope this information will help

 

Regards

Amal

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New Here ,
Apr 27, 2021 Apr 27, 2021

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I uninstalled the program and reinstalled Adobe Reader DC but now I am getting pop ups.   Adobe Pop up.JPG   

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Adobe Employee ,
Apr 29, 2021 Apr 29, 2021

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Hi there,

 

I am sorry for the delay in response. I have checked the Adobe account with the email you are using on this community and unable to track any active subscription for Acrobat Pro DC. Please logout of the application and reboot the machine once and re-login with the same Adobe ID and password and check.

 

Thanks

Amal

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