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D
Darren UK 75
Participant
March 7, 2022
Answered

Adobe Acrobat DC Reader 21.011.20039

  • March 7, 2022
  • 1 reply
  • 1212 views

One of our terminal servers was updated over the weekend and now users on this server it is asking for the username and password.

 

Please investigate

This topic has been closed for replies.
Correct answer IT23504758hswh

Hi there

 

Please try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Regards

Amal


I have had to uninstall and reinstall the 32 bit version and it seems to be ok now.

1 reply

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 8, 2022

Hi Darren 

 

Hope you are doing well and sorry to hear that.

 

Please try to update the application to the new version 22.1.20085 from the help menu > check for updates and reboot the computer once and check if that helps.

 

Regards

Amal

I
IT23504758hswh
Participant
March 10, 2022

Hi

 

Updated, rebooted and it is still asking for the username and password.

Amal.
Community Manager
Amal.Community Manager
Community Manager
March 10, 2022

Hi there

 

Please try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Regards

Amal

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