Adobe Acrobat DC Reader 21.011.20039

New Here ,
Mar 07, 2022 Mar 07, 2022

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One of our terminal servers was updated over the weekend and now users on this server it is asking for the username and password.

 

Please investigate

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General troubleshooting , View PDF

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New Here , Mar 11, 2022 Mar 11, 2022

I have had to uninstall and reinstall the 32 bit version and it seems to be ok now.

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Adobe Employee ,
Mar 08, 2022 Mar 08, 2022

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Hi Darren 

 

Hope you are doing well and sorry to hear that.

 

Please try to update the application to the new version 22.1.20085 from the help menu > check for updates and reboot the computer once and check if that helps.

 

Regards

Amal

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New Here ,
Mar 10, 2022 Mar 10, 2022

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Hi

 

Updated, rebooted and it is still asking for the username and password.

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Adobe Employee ,
Mar 10, 2022 Mar 10, 2022

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Hi there

 

Please try to create a new test user profile with full admin rights in Win and try using the application there and check.

 

Regards

Amal

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New Here ,
Mar 11, 2022 Mar 11, 2022

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I have had to uninstall and reinstall the 32 bit version and it seems to be ok now.

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