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JennyDD
Participant
July 29, 2023
Question

Adobe acrobat keeps crashing - black blocks appear on screen and then it crashes

  • July 29, 2023
  • 1 reply
  • 1267 views

Hi,

 

Please could someone help with this. I have to open multiple pdfs at once (often 4) and my Acrobat keeps crashing. I am running Windows 11 Pro.  The program suddenly freezes, and often just before this black squares appear on the screen.

I have tried various fixes - checked for updates - none avail.

                                         - ran 'repair installation' - (this seems to bomb out after a few seconds)

                                        - turned Protected View/ mode off

 

Nothing helps. I am going crazy having to constantly restart and need to get my work done. Please help!

Jenny

 

This topic has been closed for replies.

1 reply

J
JennyDDAuthor
Participant
July 29, 2023

It also shows that I have dbl the amount of files open (often) when I close with Task Manager - is it somehow opening multiple copies?

P
PCProbs
Participant
July 30, 2023

Have tried to uninstall and reinstall?

 

This sounds like the problem may be with the computer. Checking for Windows updates and restarting the computer might be advantageous.

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