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Participant
October 14, 2025
Answered

adobe acrobat not opening pdf files after password encrypted file

  • October 14, 2025
  • 3 replies
  • 775 views

hello, in company we have adobe acrobat version 2025.001.20756 and windows 11 24h2

problem:

1. when users opening password protected pdf file and click cancel on prompting password then user cant open any more any pdf file

2. solution is enter task manager and kill adobe acrobat process

 

please help

Correct answer gifted_discoverer0359

today new adobe update bug solved.

3 replies

gifted_discoverer0359Correct answer
Participant
October 22, 2025

today new adobe update bug solved.

Participant
October 17, 2025

Hi,

just a walkarround, not a solution, until adobe fix this:

At the password prompt dialog box enter a random password and at the dialog box that says "password is not correct", click cancel, the programm will terminate normally and it will open not password protected pdf files again.

creative explorer
Community Expert
Community Expert
October 15, 2025

@jarosław_2482 When you try to open a password-protected PDF in Adobe Acrobat, the application will prompt you with a dialog box asking for the password before displaying any content. This is the built-in security feature that prevents unauthorized access. If you don’t enter the password and click “Cancel,” the file remains locked and unreadable—which is exactly what it’s supposed to do. Have you thought of entering the password? 

Instead of clicking on 'Cancel,' try 'X' to close the PDF instead. 

m
Participant
October 15, 2025

if u click cancel or X you cant open any pdf file.

Participant
October 15, 2025

We are having the same issue since upgrading to Windows 11.  Users used to be able to click a protected pdf to confirm it was password protected before sending in an email.  Now however if they click the pdf, verify the password prompt and then X or close, Adobe doesn't close properly and they can't open any PDFs until Adobe is closed in task manager.  We have confirmed all updates, ran a repair on Adobe.  Very frustrating for the user as they send lots of password protected emails in a day and need to verify before sending.  Has anyone come up with a solution?