Adobe Acrobat printing output is incorrect

[Udawatta]

I recently purchased Creative Cloud and installed several of its applications on my computer, including Acrobat reader.
When I try to print some PDF documents with Acrobat Reader I have a problem with some documents not printing correctly.
To understand the problem, please see the attached PDF (date_2024-07-18).When the above document is printed on both sides of one sheet, page 2 is printed completely differently.Page 2 is printed from the bottom of the page. This is a complete misrepresentation of the document.
Along with this is a scan document of the printed pages.
(See 380019823804110 -2024-07-19)
This document prints without any problem using other Pdf software and only Acrobat Reader has this problem.
This seems to be a bug in Acrobat Reader!
Please help me to solve this problem.

Thank you guys

[Tariq Ahmad Dar]

Hi @Udawatta

Sorry for the trouble you are experiencing. 
I tried printing the file on my end, and it printed just fine. Also, I noticed the file is not created using Adobe Software. Could you make a test two-page file using Adobe Acrobat Desktop or Acrobat Web? Then, try printing it, and let us know if the issue is re-appearing at your end.  
If the issue appears, kindly share the file with us and details of the operating system, Printer make, and model. 

Will be waiting to know how it worked at your end. 

~Tariq

[Udawatta]

Could you make a test two-page file using Adobe Acrobat Desktop or Acrobat
Web?

*With Adobe Acrobat Desktop the problem is the same. But, on the Acrobat
> Web it prints fine on both sides.*


I noticed the file is not created using Adobe Software.

*Yes, These files send one of client then I have no idea which program they
> use to create the file*


details of the operating system, Printer make, and model


> *Microsoft Windows 10 Pro (Genuine Software)**Printer is "HP LaserJet Pro
> 400/M401 dne"*

[Udawatta]

Hay Everyone, I didn't found correct answer yet! Only that I accidentally pressed the "Correct Answer button"
How to remove that!

[PDF Automation Station]

Bring up the printer dialog by clicking the printer icon or pressing Ctrl +p.  Check every printer setting while examining page 2 of the print preview and see if there's a setting that is causing this.

[Udawatta]

It's Ok, Preview is fine. When print on the paper it not as it is!

[Udawatta]

[Luke Jennings3]

Download and install the latest print driver for your printer, here is the link, assuming you are using 32 bit Windows 10:

https://support.hp.com/us-en/drivers/hp-laserjet-pro-400-printer-m401-series/model/5307051?sku=CF399...

also check for Reader updates (under the Help menu).

[Udawatta]

assuming you are using 32 bit Windows 10:

This is 64bit Version of Windows 10

check for Reader updates 

Reader is up to date

[Udawatta]

Printer driver is up to date I already updated firmware of the printer too. 
There were port issue (is not a big issue) and fixed it.
But, result is same!

 

[Udawatta]

*assuming you are using 32 bit Windows 10:*

No! This is 64 bit operating system

[image: image.png]
*also check for Reader updates*

Reader is already up to date

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[Luke Jennings3]

Try printing as an image (under the advanced print settings). This is not ideal, as the type might get slightly less sharp when printed. I have attached your original pdf saved from Acrobat as pdf/x-1a (a print standard), try printing this. You need Acrobat to create a pdf/x-1a, either by save-as other, or using a preflight profile, Acrobat should be available with your Creative Cloud subscription. Reader does not have this tool. BTW, you can determine the application that created the pdf by going to File> Document properties> Description.

[Udawatta]

When print both files as a image they prit as it is.
But, When print both files as normal pdf doc they prit as it is.
(Please see the attach file)

[Udawatta]

When print both files as a image they print as it is.
But, When print both files as normal pdf doc they print incorrectly. 
(Please see the attach file)

[Udawatta]

When print both files as a image they prit as it is.
But, When print both files as normal pdf doc they prit as it is.

Here abvoe statement what i rote Must correst as Follow

When print both files as a image they print as it is.
But, When print both files as normal pdf doc they print incorrectly. 

[JR Boulay]

[MOVED TO THE ACROBAT READER DISCUSSIONS]

[Udawatta]

System Parameters:

Account Detail:
User Rights: Admin
User Account Control: Limited
Process Integrity: Low
Profile Type: None
Acrobat Detail:
Sandboxing: On
Protected View: Off
Captive Reader: No
Multi-Reader on Desktop Support: Off
Applications Installed:
Office Version: Office 365_64-bit
Outlook Version: Outlook 2007- 32-bit
Available Physical Memory: 57499812 KB
Available Virtual Memory: 135286763932 KB
BIOS Version: ALASKA - 1072009
Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
Version: 11.00.19041.1 (WinBuild.160101.0800)
Creation Date: 2024/05/16
Creation Time: 15:53:44
Default Mail: Microsoft Office Outlook
mapi32.dll
Version: 1.0.2536.0 (WinBuild.160101.0800)

Display Detail:
Screen Width: 3840
Screen Height: 2160
Number of Monitors: 2
Number of Mouse Buttons: 8
Has Mouse Wheel: Yes
Has Pen Windows: No
Double Byte Character Set: No
Has Input Method Editor: Yes
Inside Screen Reader: No
Graphics Card:
Installed Acrobat: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe
Version: 24.2.20965.0
Creation Date: 2024/07/23
Creation Time: 12:49:06
Locale: English (United States)
Monitor:
Name: NVIDIA Quadro RTX 5000
Resolution: 1920 x 1080 x 60
Bits per pixel: 32
Monitor:
Name: NVIDIA Quadro RTX 5000
Resolution: 3840 x 2160 x 60
Bits per pixel: 32
OS Manufacturer: Microsoft Corporation
OS Name: Microsoft Windows 10
OS Version: 10.0.19045
Page File Space: 76905180 KB
Processor: Intel64 Family 6 Model 165 Stepping 5 GenuineIntel ~3696 Mhz
Session Detail:
Boot Type: Normal
Is Shutting Down: No
Network: Available
Inside Citrix: No
Inside VMWare: No
Remote Session: No
Remote Control: No
Using JAWS: No
Using ZoomText: No
Using Windows-Eyes: No
Using NVDA: No
System Name: BIGBUN
Temporary Directory: C:\Users\KESBEW~1\AppData\Local\Temp\acrobat_sbx\
Time Zone: Sri Lanka Standard Time
Total Physical Memory: 66943708 KB
Total Virtual Memory: 137438953344 KB
User Name: KesbewaBro
Windows Detail:
Tablet PC: No
Starter Edition: No
Media Center Edition: No
Slow Machine: No
Windows Directory: C:\Windows

Installed Plug-ins:

C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Annots.api
Version: 24.2.20965.0
Creation Date: 2024/07/23
Creation Time: 12:49:20
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\IA32.api
Version: 24.2.20965.0
Creation Date: 2024/07/23
Creation Time: 12:49:20
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\SendMail.api
Version: 24.2.20854.0
Creation Date: 2024/06/15
Creation Time: 6:36:58
C:\Program Files\Adobe\Acrobat DC\Acrobat\plug_ins\Updater.api
Version: 24.2.20933.0
Creation Date: 2024/07/23
Creation Time: 12:49:20

[Udawatta]

Here tells my Default Browser: C:\Program Files\Internet Explorer\iexplore.exe

But, My default browser is google chrome.

[Udawatta]

After latest update, Result is same

[PDF Automation Station]

Try opening the pages panel and dragging page 2 onto your desktop to create a new file from page 2.  How does this file print?

[Udawatta]

Please reffer above one of my reply. I already expalin it there.

Thanks

[Udawatta]

When the 2nd page is taken to the desktop and print, it prints correctly. But when the 2 pages are printed as a single document, the second page is printed in the wrong way as i mentioned here.