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K
Kbjb
Participating Frequently
October 14, 2020
Question

Adobe Acrobat Pro 2017 fillable form not working Adobe Reader

  • October 14, 2020
  • 1 reply
  • 1425 views

I created a fillable form in Adobe Acrobat Pro 2017. Several of the fields are dropdowns with javascript formatting to highlight the box in yellow if a specific selection is made. This works perfectly in Adobe Pro but does not work in Adobe Reader. Most of my users will have Adobe Reader or deskPDF Studio XE. How to I make this form work with the conditional formatting (i.e. highlighting) for people without Adobe Pro?

 

Thank you!!!

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1 reply

try67
Community Expert
try67Community Expert
Community Expert
October 14, 2020

If that's all it does there's no reason it shouldn't work in Reader, unless it's on a mobile device.

K
KbjbAuthor
Participating Frequently
October 14, 2020

Thank you so much for the quick reply. Unfortunately when I open the document in Adobe Reader 2017 it doesn't work. I have code in the Custom Keystroke Script section of several fields. When the selection specified is selected in Adobe Pro it is highlighted in yellow and remains highlighted after I leave the field. Unfortunately when I repeat the process in Adobe Reader 2017 the selection appears without any highlighting. I'm unsure what I did wrong. I'm sure it's user error on my part. Any guidance is appreciated. 

Thank you!!

K
KbjbAuthor
Participating Frequently
October 14, 2020

No, that is good, actually...

Can you share the actual file with us?

You can attach it to the original message using the tiny paperclip icon at the bottom when you edit it, or upload it to a file-sharing website (like Dropbox, Google Drive, Adobe Cloud, etc.), generate a share link and then post it here.


I'd be happy to share the file. I appreciate the support. 

This should be the link https://drive.google.com/file/d/1www4ra1RWM1kP8jbmq0fDDZUUSvaQbOa/view?usp=sharing

 

Please know the code is currently in the drop down for items #1 and #2 under the Tires section of the form. The goal is to repeat the same code in all the other similar sections. The end result I'm looking to achieve is to highlight the field in yellow and keep it highlighted when Unacceptable is selected as the status. 

 

Thank you!

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