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marniem88
marniem88
Participant
June 17, 2019
Question

Adobe Acrobat Pro DC - runs slow/crashes with comments

  • June 17, 2019
  • 2 replies
  • 11587 views

I use AAPDC for work and the comments function is a necessity for what I do.  Any files I have with comments is acting slow, freezing, not displaying the actual comments fast and on occasion freezing up and crashing.    My system is rather robust as it's intended purpose is to be a gaming computer, it is also only 2 weeks old and only has MS office and Pro DC on it as that is all I use for work.  

Windows 10

16 Gig Memory

Ryzen 7 AMD Processor

Gaming Graphics Card

Can you guys suggest anything?  My documents typically have 1000+ comments and a project that would take an hour or so to review is taking multiple hours with several reboots.

Thank you,

MC

    2 replies

    FUNAGEN
    FUNAGEN
    Participating Frequently
    June 29, 2025

    Did anyone find an alternative to Acrobat that doesn't crash for projects with many comments?

    I work as an editor and it is extremely frustrating to having to wait 1 minute to add a new comment after the file has got some decent amount of them. 

    FUNAGEN
    FUNAGEN
    Participating Frequently
    June 29, 2025

    I found that other apps just work fine. I was working on Acrobat with a ~5MB file containing around 200 comments, and both the web and desktop versions became unusable. I also lost many hours of work due to crashing on the desktop version. 

     

    I decided to try a different PDF reader, and the difference was immediate. I won’t mention specific product names here out of respect for forum rules, but if you search online for popular PDF readers, you’ll find several alternatives.

    S_S
    Community Manager
    S_SCommunity Manager
    Community Manager
    July 1, 2025

    Hi @FUNAGEN,

     

    Hope you are doing well. Sorry for your experience with Acrobat crashing.

     

    Would you mind updating the app to the latest version of the application (2025.001.205xx) and let us know if it works for you?

     

    If not, please share a few pieces of information for further investigation:

    1. The OS and version of your device;

    2. A sample file where you experience the issue.

    3. Please help us gather logs from your machine: https://adobe.ly/4l1gBRA. Please make sure Procmon is selected (Windows only). You can upload logs using this tool and share your Unique log ID with us. 

     

    Look forward to hearing from you.


    Regards,
    Souvik.

    Amal.
    Community Manager
    Amal.Community Manager
    Community Manager
    August 8, 2019

    Hi Marniem,

    Apologies for the delay in response, I hope you would be able to fix it by now.

    If the problem still persists, as stated above, Adobe Acrobat DC runs slow and crashes, correct?

    We need some more information for a better understanding:

    • Is this a behavior with a particular file or with any fire you try to open?

    • Is the application freezing /crashing while launching?

    In the meantime, you may try the following steps:

    • Update the application to the latest version. Go to Help > Check For Updates. To know more about the latest version available you may refer to the link - DC Release Notes — Release Notes for Acrobat DC Products
    • Go to Edit > Preferences > Uncheck show online storage when opening a file and show online storage when saving a file.

    If that doesn't work,

    you may try to turn off the protected mode and Enhanced security.


    Go to Edit > Preferences > Enhanced Security > Turn Off the protected mode and Uncheck Enhanced security. restart the application and check.

    Note: Switching OFF the security is for the testing purpose only, please turn ON the security after testing, irrespective of the result.

    If still the application crashes, you may try the troubleshooting steps provided in the help article - Resolve Acrobat DC intermittent crashes on Windows

    Let us know if that works for you

    Regards,

    Amal

      W
      William2679051811ah
      Participant
      October 25, 2022

      Same problem here. I updated to the latest release and turned off the protected mode and Enhanced security, but the problem presists. Fixing this does not seem a high priority for Adobe. Does anyone know of an alternative to Adobe?

      S
      stefanw56718179
      Participant
      July 13, 2023

      Can't believe this is still a thing! I have a 280 pages document with text markings (over 3400), and the document turned into an unusable waste of space. Crashes every time I open it. My computer is definitely not the problem. Tried opening the file in google docs, stuck on loading for several minutes until I gave up. It's ridiculous how this app (Acrobat Pro) is not able to handle something basic like that. There are people out there who read books/scripts with Acrobat and need to put comments/markings on text. That's the whole point why I got this app in the first place. Turns out, that core functionality is not working properly. To be honest, text markings shouldn't be treated as comments in the first place. I hope you fix your app asap.

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