Adobe Acrobat Pro DC - runs slow/crashes with comments

[marniem88]

I use AAPDC for work and the comments function is a necessity for what I do.  Any files I have with comments is acting slow, freezing, not displaying the actual comments fast and on occasion freezing up and crashing.    My system is rather robust as it's intended purpose is to be a gaming computer, it is also only 2 weeks old and only has MS office and Pro DC on it as that is all I use for work.  

Windows 10

16 Gig Memory

Ryzen 7 AMD Processor

Gaming Graphics Card

Can you guys suggest anything?  My documents typically have 1000+ comments and a project that would take an hour or so to review is taking multiple hours with several reboots.

Thank you,

MC

[Amal.]

Hi Marniem,

Apologies for the delay in response, I hope you would be able to fix it by now.

If the problem still persists, as stated above, Adobe Acrobat DC runs slow and crashes, correct?

We need some more information for a better understanding:

• What is the dot version of the Adobe Acrobat DC that you are using? To check the version of the application you may please refer to the link - Identify the product and its version for Acrobat and Reader DC​

• Is this a behavior with a particular file or with any fire you try to open?

• Is the application freezing /crashing while launching?

In the meantime, you may try the following steps:

• Update the application to the latest version. Go to Help > Check For Updates. To know more about the latest version available you may refer to the link - DC Release Notes — Release Notes for Acrobat DC Products
• Go to Edit > Preferences > Uncheck show online storage when opening a file and show online storage when saving a file.

If that doesn't work,

you may try to turn off the protected mode and Enhanced security.

Go to Edit > Preferences > Enhanced Security > Turn Off the protected mode and Uncheck Enhanced security. restart the application and check.

Note: Switching OFF the security is for the testing purpose only, please turn ON the security after testing, irrespective of the result.

If still the application crashes, you may try the troubleshooting steps provided in the help article - Resolve Acrobat DC intermittent crashes on Windows

Let us know if that works for you

Regards,

Amal

[Daniel5CDC]

Hi, just to add my two cents, I also have a similar problem.

I'm running AARDC (not Pro) version 20.012.20043.3217

Computer specs:

OS: Windows 10

RAM: 8 GB

CPU: AMD Ryzen 5 1600

GPU: GTX 1060 3GB

I'm working on a 32-page PDF that had 0 comments when I started. Acrobat Reader was very speedy. As I started adding comments, AARDC gradually started slowing down. I first noticed slowness around the time the document had something like 200-300 comments. Right now I've created 510 comments and the application has slowed to the point where Windows changes its name on the title bar to include the words "not responding". When it hangs, it's typically for approximately 2-5 seconds.

PS: The only modifications I've made to the source document were strikethroughs, highlighting, and some visual elements like lines, connected lines, rectangles, ovals and clouds. (Almost every element I've added to the PDF does have a corresponding few words as a comment.)

The PDF itself (when I received it) does contain "heavy" use of fonts, text formatting, background images, and so on.

[Patrick21781797uxzv]

So their response is:

No Response.

Thanks

[K Lena]

Same problem. Editing a 3MB text-only pdf using Acrobat on a subscription (so it should be updating to the latest version). After about 1,500 comments I had to split off the remaining half of the document because it was impossible to work with.

[Jose24603924w00i]

same problem here I have a lot of comments on my files and is unworkable, I thought purchasing a new pc would solve the issue but it seems to be the adobe software creating the lag. A better more up to date response that actually resolves the issue would be appreciated.

[William2679051811ah]

Same problem here. I updated to the latest release and turned off the protected mode and Enhanced security, but the problem presists. Fixing this does not seem a high priority for Adobe. Does anyone know of an alternative to Adobe?