• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
1

Adobe Acrobat Pro - Not working

New Here ,
Mar 08, 2023 Mar 08, 2023

Copy link to clipboard

Copied

Hi, when i open Adobe Acrobat Pro the start screen is black - And when i try to open a PDF file i can't access tools and the program is really slow.

 

I have tried to remowe the program and reinstalled two times, but nothing is working. I'm paying for PRO, and using PDF's every day, so I'm really lost right now. I tried to call support, but the employee could not find my account and left the call.

 

I have updated windows and everything else but Adobe Acrobat PRO is working.

TOPICS
Crash or freeze , Edit and convert PDFs , General troubleshooting , How to , Windows

Views

452

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Mar 09, 2023 Mar 09, 2023

Copy link to clipboard

Copied

LATEST

Hi Kathrine28767682kgqv,

 

Thank you for reaching out, and sorry about the trouble caused.

 

Could you please confirm if the issue started recently?

Would you mind sharing the Acrobat and OS version numbers on the machine? 

 

Thanks,

Meenakshi

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines