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robd64027506
robd64027506
Known Participant
October 30, 2019
Answered

Adobe Acrobat Reader 11 & DC not communicating with printer

  • October 30, 2019
  • 2 replies
  • 2168 views

Adobe Acrobat Reader 11 & DC not communicating with printer, nothing goes to the print spooler, and when you hit 'Properties' when the print dialog opens, nothing happens. The printer is directly connected to the computer. No PDF's will print through Acrobat, either version. The same files will print through other programs, including Foxit reader.

I have:

  • Rebooted many times
  • Uninstalled and reinstalled Reader DC (twice)
  • Inastalled Reader XI
  • Deleted the entries in the registry (as recommended)
  • Changed the security settings in Reader (as recommended)
  • Updated the printer drivers
  • Removed and re-added printer
  • Made sure each version of Acrobat Reader was up to date

 

I am out of ideas, it was working a few days ago, then just stopped. Please help.

      This topic has been closed for replies.
      Correct answer roxas855

      Me, too. 

       

      I had tried reinstalling Adobe Reader ,and using Adobe Reader Cleaner.

       

      Both of them didn't work

       

      I thought my anti-virus might blocked process of reader

       

      I tried to exclude the whole folder of Adobe Reader
      Now I can enter into printer's properties , and print the PDF files

      2 replies

      V
      vreuling2
      Participant
      October 31, 2019

      I have the same problem and tried those solutions too. I just posted my version of the question. Very frustrating. I spent 4 hours doing updates and reinstalls and it still doesn't work.

        R
        roxas855Correct answer
        Participating Frequently
        October 31, 2019

        Me, too. 

         

        I had tried reinstalling Adobe Reader ,and using Adobe Reader Cleaner.

         

        Both of them didn't work

         

        I thought my anti-virus might blocked process of reader

         

        I tried to exclude the whole folder of Adobe Reader
        Now I can enter into printer's properties , and print the PDF files

        robd64027506
        robd64027506Author
        Known Participant
        October 31, 2019

        I will try that as well. It's on someone else's computer so I have to wait to do it.

         

        What is your anti-virus software?

        M
        Maverick8898
        Participant
        October 31, 2019

        Hi Adobe Reader team,

        I am also facing the same issue as robd64027506.

        It seems that the issue occurred after the latest update of Reader to version 19.021.20049.

        Can somebody help ?

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