Adobe Acrobat Reader 2017 issue

Report · Feb 12, 2019

Hello!

When I run Adobe Acrobat Reader, a window/frame/box appears in the center of the screen. Closes by pressing the ESC button.

Performed actions for diagnostics that did not help:

1) Reinstall the program
2) Delete/create user profile via rundll32. exe SYSDM. cpl, Edituserprofiles

3) Help -> Repair Installation

I hope for your help. Thanks in advance!

Diagnostic data:

1) Windows 10 x64 Enterprise 2016 LTSB, Intel Core i5-3570 CPU @ 3.40 GHz, 4GB RAM

2) Adobe Acrobat Reader 2017, Version 2017.011.30078

Report · Feb 12, 2019

Hi there!

We're sorry for the trouble you had with Adobe Reader, please reboot the machine once and download and install the latest patch of Adobe Reader 2017 Classic track 17.011.30120 from help menu>check for updates and reboot the machine and check. You may download the updates manually from 17.011.30120 Planned update, February 12, 2019 — Release Notes for Acrobat DC Products

The current version installed on the machine is an old version 17.011.30078 released on February 13, 2018.

let us know if you experience any issue after installing the latest update.

Thanks,

Anand Sri.

[Edited Response]

Report · Feb 12, 2019

Thanks for the quick reply, Anand Sri!

Unfortunately, the update did not solve the problem.

Any other options?

Report · Feb 12, 2019

Hi there!

I am sorry for the trouble you had, reboot the machine once and use Acrobat cleaner tool to remove installed Adobe Reader Download Adobe Reader and Acrobat Cleaner Tool - Adobe Labs

Reboot the machine again and install Adobe Reader from Acrobat 2017 Release (Classic Track base release) — Release Notes for Acrobat DC Products and check.

I have also shared some steps by direct message, please try and share the observation.

Thanks,

Anand Sri.

Report · Feb 12, 2019

Good day!

1) I configured the registry, then rebooted the computer. No result =(

2) Uninstalled software using Adobe Reader and Acrobat Cleaner Tool, rebooted PC, installed AcroRdr20171700830051_MUI. exe — no result.

Problem occures on two PC's.

Any suggestions please

Report · Feb 13, 2019

Error occures only in version higher than 1700830051.

Report · Feb 13, 2019

Hi there!

Please close Adobe Reader, open the task manager and close all the Adobe-related process. Reboot the machine.

Navigate to C:\Users\<username>\AppData\Local\Adobe\AcroCef and rename the AcroCef file.

Launch Adobe Reader and repair the installation files from help>repair installation.

Reboot the machine and check.

let us know how it goes.

Thanks,

Anand Sri.

Report · Feb 13, 2019

Good day!

Which file should i rename?
There's no AcroCef file in C:\Users\<username>\AppData\Local\Adobe\AcroCef

Maybe this one? C:\Program Files (x86)\Adobe\Acrobat Reader 2017\Reader\AcroCEF\RdrCEF.exe ?

Thanks in advance!

Report · Feb 15, 2019

Hi there!

I am sorry for the delayed response. Please rename the AcroCef folder in the location C:\Users\<username>\AppData\Local\Adobe

Then launch Adobe Reader, and repair the installation files from help>repair installation.

Reboot the machine and check.

Thanks,

Anand Sri.

Report · Feb 18, 2019

Good day!

This solution does not work
Maybe problem requires some registry fixes?

Google can't help me, i'm desperate [Link removed. -Mod.]