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Adobe Acrobat Reader 2020, February 2024 update fails

New Here ,
Mar 04, 2024 Mar 04, 2024

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the February 2020 updates keeps failing to install.  The error message that comes up says "An error occured. please check for updates again later.  error: 130200".  We use the adobe acrobat reader 2020 classic install.  i have tried uninstalling and reinstalling reader, but no luck.  I also tried to download and manually install the update, but it fails and says "The upgrade path cannot be installed by the windows installer service becuase the program to be upgraded may be missing, or the upgrade patch may update a different version of the program.  verify that the program to be upgraded exists on your computer and that you have the correct upgrade patch."  

 

I tried downloading all of the different versions of the update, but i get the same message. 

 

[Moderator moved the thread to the correct forum]

 

Is anyone elsa having this same issue? 

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Community Expert ,
Mar 04, 2024 Mar 04, 2024

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Why are you using the 2020 Reader?

ABAMBO | Hard- and Software Engineer | Photographer

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New Here ,
Mar 04, 2024 Mar 04, 2024

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Good question, not entirely sure.  just trying to make what we had work.  from what i can tell, adobe stil supports acrobat reader 2020.  i was able to install the February 13, 2024 update just now, but i had to find the update "acroRdd2020Upd2000530574_MUI.msp" on this site: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/classic/dcclassic20.005feb2024.htm...  

 

the update site that kept coming up before was this on for DC: https://www.adobe.com/devnet-docs/acrobatetk/tools/ReleaseNotesDC/continuous/dccontinuousfeb2024.htm... 

 

i am assuming the previous person that installed adobe on our image uses the "Classis" tracks for a reason, but i don't know why.  

 

is there a acrobat reader 2023 classic track available now? 

 

https://www.adobe.com/devnet-docs/acrobatetk/tools/AdminGuide/whatsnewdc.html 

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