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Participant
July 21, 2017
Answered

Adobe Acrobat Reader can't open jpegs

  • July 21, 2017
  • 5 replies
  • 33151 views

I keep receiving the following message: Adobe Acrobat Reader could not open 'Image (50).jpg' because it is either not a supported file type or because the file has been damaged (for example, it was sent as an email attachment and wasn't correctly decoded).

This is happening on all documents, even those which are not email attachments.

Please advise.

Kind regards

[Title edited for clarity by moderator]

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This topic has been closed for replies.
Correct answer Bernd Alheit

Acrobat Reader can only open PDF files.

5 replies

Participant
August 29, 2020

some software glitch did, but it is easy to correct it. I had the same problem for several weeks. Here is what I did: I right-clicked on the image thumbnail. Then I clicked on “Open with”. Don’t click on the intended editing or viewing program on this list yet. Just click on “Choose another app”. This will open a dialog box with a list of programs including your favorite. At the bottom of the dialog box check the box “Always use this app to open jpg files”. then hit “OK”. This will do the trick for all you changed jpg files.
Note: Your pdf files WILL NOT BE AFFECTED.

Participant
July 22, 2017

It seems you need to update your default application to open JPEG files with an appropriate program instead of Adobe Reader.

Participant
August 5, 2020

I set up Paint.net as the default and it still does the same thing. I would really like if someone helps me with that.

~graffiti
Legend
July 21, 2017

If you are getting this message when you are double-clicking a .jpg files, that means that your system has set Reader as the default application to open that type of file. And as mentioned above, it does not open that file type.

You can reset your file associations to use whatever you want to open jog files. So, if this is the case, let us know your OS and we can give you instructions for setting that properly.

Participant
November 12, 2019

How do I get someone to help me fix this problem? I can't open my files.

try67
Community Expert
Community Expert
November 12, 2019

Are you using Windows or Mac?

Barb Binder
Community Expert
Community Expert
July 21, 2017

You can open a jpg in a browser—Chrome, Internet Explorer, Firefox. Safari, etc.

~Barb at Rocky Mountain Training
Participant
July 30, 2021

browser chrome jpg  not open

 

Legend
July 30, 2021

Not our problem, rajendran

Bernd Alheit
Community Expert
Bernd AlheitCommunity ExpertCorrect answer
Community Expert
July 21, 2017

Acrobat Reader can only open PDF files.