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Participant
November 28, 2023
Question

Adobe Acrobat Reader crash while connecting to digicert for OSCP

  • November 28, 2023
  • 4 replies
  • 8508 views

Hi,
since the last Adobe Reader update "23.006.20380" we've got some strange issue with the Reader on two Win11Pro Clients.
After starting the Adobe Reader (not even opening a pdf, just the program) following message will appear after 1-2 minutes:

"Connecting to http://oscp.digicert .com for a OSCP suspension check"
Then you can close this window, wait or cancel this process and the program will freeze and crash.

I have already tried:
- repair / reinstall 

- installing an older version "23.006.20320" - same failure
- disable protected mode at startup

- disable "automatic adobe Approved Trust List (AATL) updates" and "automatic adobe Approved Trust Lists (EUTL) updates" in the Trust Manager


Has anyone seen this error before? 
Right now these client have to use another PDF-Reader.

 

4 replies

Participant
February 21, 2024

You guys later can check the options again and Adobe will not crash anymore.

Participant
February 21, 2024

Hi guys, go to Prefferences--> Signatures --> Indentitites & Trusted Certificates and uncheck all the boxes which have Verify signatures. this seems like a bug of ugraded versions

 

Participant
July 4, 2024

and it works... Thank You kristi

Participant
February 20, 2024

I am having the same issues, and it started when Adobe upgraded.

Participant
January 30, 2024

I'm also facing the same problem for the past 3 days. I have to uninstall the software.