Adobe acrobat reader crashes on windows terminal server

[Radim372075861tw7]

Hi, here's a crash log:

Log Name:      Application 
 Source:        Application Error 
 Date:          5/6/2024 3:42:20 PM 
 Event ID:      1000 
 Task Category: (100) 
 Level:         Error 
 Keywords:      Classic 
 User:          N/A 
 Computer:      ZAM-PRG-Server2.zeitgeist.local 
 Description: 
 Faulting application name: Acrobat.exe, version: 24.2.20736.0, time stamp: 0x66365a08 
 Faulting module name: Acrobat.dll, version: 24.2.20736.0, time stamp: 0x66365a01 
 Exception code: 0xc0000005 
 Fault offset: 0x00000000008fbeeb 
 Faulting process id: 0x35c8 
 Faulting application start time: 0x01da9fbb360613b0 
 Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe 
 Faulting module path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.dll 
 Report Id: be2f2718-0884-4595-9112-ce8b2cc56ea4 
 Faulting package full name:  
 Faulting package-relative application ID: 

We tried to reinstall it but it's still crashing. It happens when you open the file and close it immediately. There's a lot of users who just check the files quickly so it's an issue... Can anyone help?

[moderator corrected HTML formatting error]

[Abambo]

It does not happen for local users?

[StoopidMonkey]

No, this particualr behavior seems to be centred on Windows RDS (Remote Desktop Services) Session Hosts.