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Adobe Acrobat Reader - Crashing on RDS 2016

New Here ,
Jul 07, 2024 Jul 07, 2024

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Similar with other posts with Acroreader crashing on RDS hosts, re-install and repair my installations have been completed on the hosts out of hours and the issue remains as per below:

 

Faulting application name: Acrobat.exe, version: 24.2.20895.0, time stamp: 0x667d42b1

Faulting module name: VCRUNTIME140.dll, version: 14.32.31332.0, time stamp: 0xefff39ad

Exception code: 0xc0000005

Fault offset: 0x000000000000146c

Faulting process ID: 0xe500

Faulting application start time: 0x01dacced362c2ff9

Faulting application path: C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe

Faulting module path: C:\Windows\SYSTEM32\VCRUNTIME140.dll

Report ID: 3d589812-f6a6-4785-a0d4-9b3d7c70eb51

Faulting package full name: 

Faulting package-relative application ID: 

 

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event"> 

<System> 

<Provider Name="Application Error" /> 

<EventID Qualifiers="0">1000</EventID> 

<Level>2</Level> 

<Task>100</Task> 

<Keywords>0x80000000000000</Keywords> 

<TimeCreated SystemTime="2024-07-03T02:03:38.787925900Z" /> 

<EventRecordID>1068109</EventRecordID> 

<Channel>Application</Channel> 

<Computer>REDACTED</Computer> 

<Security /> 

</System> 

- <EventData> 

<Data>Acrobat.exe</Data> 

<Data>24.2.20895.0</Data> 

<Data>667d42b1</Data> 

<Data>VCRUNTIME140.dll</Data> 

<Data>14.32.31332.0</Data> 

<Data>efff39ad</Data> 

<Data>c0000005</Data> 

<Data>000000000000146c</Data> 

<Data>e500</Data> 

<Data>01dacced362c2ff9</Data> 

<Data>C:\Program Files\Adobe\Acrobat DC\Acrobat\Acrobat.exe</Data> 

<Data>C:\Windows\SYSTEM32\VCRUNTIME140.dll</Data> 

<Data>3d589812-f6a6-4785-a0d4-9b3d7c70eb51</Data> 

<Data /> 

<Data /> 

</EventData> 

</Event>

 

Appreciate any support.

 

Thanks

Hani

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Crash or freeze

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Adobe Employee ,
Jul 16, 2024 Jul 16, 2024

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Hi there,

 

Hope you are doing well and thanks for reaching out.

 

If you are using a work computer that is managed by the IT department, please reach out to your IT administrator. They will be able to submit a ticket through the Admin console, ensuring that your issue is addressed by the dedicated support team. This process helps to streamline support requests and ensures that you receive the appropriate assistance promptly.

 

~Amal

Regards
Amal

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